Junior Assistant Store Manager

 Department: Met Opera Shop

Available: June 2019

Position Summary

The Junior Assistant Store Manager reports to the Store Manager and assists in the management and supervision of the Met Opera Shop at Lincoln Center. This individual provides leadership and direction to the entire store team and must exude the excitement, professional presence, and confidence needed to protect and drive brand integrity.  Through leading company initiatives, the ideal candidate will ensure maximum productivity, profitability, operational excellence, and compliance with company procedures. This person will demonstrate skill in leadership, coaching, and training, sales generation, strategic planning, authentic customer service, communication, conflict resolution, business acumen, and time management.

This position is responsible for achieving daily, weekly, monthly and annual sales goals, adhering to personnel budgets, and executing on store merchandising, inventory, marketing, administrative tasks, and operational plans.  It is expected that the Junior Assistant Store Manager will supervise staff on the selling floor and stockrooms and therefore, must be able to provide feedback, develop others, embrace and lead change, and make clear and defined decisions. Interpersonal skills, integrity and professionalism are essential to ensure that all business is conducted without bias or prejudice.

Primary Responsibilities:

  • Sales:
    • Achieves and implements sales plans
      • Manages goals utilizing excel planning and budget tools
      • Communicates hourly daily, weekly, monthly goals to sales staff
      • Motivates and monitors staff to ensure personal sales goals are met
      • Maintains strong presence on the selling floor
    • Increases sales by identifying and acting upon sales opportunities including but not limited to performance schedules, tour groups, institutional sales, special sales, and in-store events
    • Delivers consistent financial results through efficient store management, adhering to merchandising standards and ensuring available stock is always on the selling floor.
  • Personnel
    • Under the direction the Store Manager, responsible for training and maintaining a diverse, knowledgeable and motivated sales, shipping, and receiving team while managing all aspects of the physical store 
    • Creates and distributes weekly schedules, manages payroll budget, and ensures part time associates adhere to schedules
    • Supervises PT key associates ensuring clear communication and execution of all sales, personnel and operational plans
    • Trains, coaches and motivates the team to deliver on sales goals, customer service principles, merchandising directions, shipping, receiving, and operational standards of the Metropolitan Opera
  • Customer Service
    • Supervises customer service issues on selling floor in accordance with customer service guidelines
    • Responds to and executes on customer inquiries, problems, and returns
    • As directed, collaborates with other departments to provide a seamless customer service experience across the Met
  • Operations
    • Ensures adherence to all operational rules and guidelines including but not limited to opening, closing, cash handling, pricing, discounts, markdowns, special sales, member sales, shipping, receiving, transfers, restocking and merchandising
      • Maintains stockroom and selling floor
      • Supervises stockroom shippers/receivers to ensure timely shipping and smooth flow of merchandises from receiving to restocking to selling floor
      • Adheres to merchandising standards
      • Ensures all signs and communications are up to date and accurate
      • Takes immediate action to correct any building maintenance or security issues
    • Adheres to troubleshooting guidelines for POS and operations, and reports discrepancies and POS problems to proper authority, following up as directed.
    • Complies at all times with the standards and policies set out in the Metropolitan Opera Handbook.
    • Prepares weekly sales and personnel reports, and other reports as directed
  • Administrative
    • With the Assistant Store Manager, ensures all staff is aware of promotions and initiatives on a timely basis
    • Responsible for maintenance of daily sales records including but not limited to Met Opera, ABT, and LC performance schedules, daily attendance, sales, special events, etc. while also monitoring report for accurate and timely entries by staff
    • Posts all Public Bulletin Board/Met communications for staff, emails, and relevant marketing materials.
    • Ensures Shop More Music and other Special Orders are answered and acted upon in a timely manner
    • Maintains up-to-date contact information for all active staff
    • Ensures personnel sign-off on all training and communication
    • Performs other duties as needed

Qualifications & Skill Requirements:

  • Must have at least one year of retail management experience
    • Hands-on management experience in fast paced retail store required
      • Museum, music, or upper tier department stores preferred
      • Exceptional customer service and communication skills
  • College degree or relevant technical or vocational training preferred.
  • Excellent math skills required
    • Demonstrated foundation in Excel, POS and other retail software proficiency.
  • Strong merchandising skills
  • A solid knowledge of opera composers, performers, works and recordings preferred, and love of opera welcomed
  • Must be able to maneuver around sales floor and stock rooms, work with cleaning chemicals, and lift and carry up to 50 lbs.
  • Must be available to work a flexible schedule to meet the needs of the business, including 2 closing shifts per week and 2 full weekends per month.

To Apply:

Please e-mail your resume and cover letter to operashopjobs@metopera.org

Internal candidates should please contact the Human Resources department directly to apply.