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Met Closure Update
How has the pandemic impacted performances at the Met?
On March 12, 2020, the Met closed due to the health crisis. Subsequently, the Governor ordered all theaters to stay closed for the duration of the crisis. As a result, the Met canceled the remaining nine weeks of the 2019–20 season and the entirety of the 2020–21 season. The Met is scheduled to re-open September 27, 2021 with the Met premiere of Fire Shut Up In My Bones, the new opera composed by Terence Blanchard.
How has the closure impacted the Met’s finances?
The Met has lost $150 million in earned revenues (including losses in ticket sales, Live in HD ticket sales, presentation revenues, shop revenues, and dining revenues). Currently, almost all employees are furloughed. The Met continues to pay medical costs for its orchestra, chorus and furloughed administrative staff. Senior leadership have also taken deep pay cuts, and the General Manager stopped receiving his salary in its entirety when the Met closed last March. He resumed taking 70% of his salary in January 2021.
I understand that there is a work stoppage. Why is the Met having a labor dispute?
The Met regularly undertakes union negotiations every three to five years. The most recent contract with Local One (our stagehands) expired on July 31, 2020, and although we had a number of bargaining sessions before the lockout, we were not able to make any meaningful progress toward a new agreement that would include necessary cost reductions.
Why is the Met asking for cost reductions from its union members?
The loss of months of the 2019–20 Met season and the entire 2020–21 season has compounded existing financial difficulties for the Met, as it has for other arts organizations. Like most of those other organizations, the Met needs to make an economic reset. Two-thirds of our annual costs are pay and benefits for our unionized employees, so the reset must include cost reductions in these areas.
What has the Met offered to union employees as part of their new contract?
As part of a multi-year agreement, we are seeking to save the equivalent of 30% of payroll costs of our highest-paid unions, but the impact in terms of their take home pay would be approximately 20%. We would restore half of those reductions when the Met’s box office and core donations return to pre-pandemic levels.
Is the Met negotiating with its union employees?
In an effort to move our negotiations forward and to provide assistance and support during this very difficult time, the Met has more recently offered our full-time musicians (Local 802) and AGMA members (chorus, ballet, supers, stage managers and staff directors) pay of up to $1,500 per week for an eight-week period of good-faith bargaining. Our chorus entered into an eight-week negotiation period that began on February 8, and our orchestra entered into an eight-week period of negotiations starting on March 17. During these periods of negotiation, the chorus and orchestra will receive weekly payments of approximately $1,500. Our goal is to reach agreements that will provide our furloughed full-time union employees with continuing financial assistance until the health crisis is over.
Why should I continue to make contributions to the Met during this period of uncertainty?
The Met is committed to securing a vibrant artistic future for the company and the livelihoods of its employees. The support of our generous patrons and donors has been at the heart of the Met’s success for more than 130 years. Now, more than ever before, we appeal to your continuing generosity as we work together to ensure that the Met survives this historic crisis.
Tickets & Subscriptions
How do I buy tickets?
Currently, only 2021–22 subscriptions are on sale to the general public. Subscriptions may be purchased online or by calling Met Customer Care at 212.362.6000.
Are there any discount tickets available?
A Met subscription offers savings of up to 15% off compared to the cost of single tickets and free ticket exchanges.
Receive special group rates when you purchase ten or more tickets to a single performance.
$25 rush tickets are offered on a first-come, first-served basis on the day of performances through the Met website.
Standing Room Tickets
Standing room tickets start at $20 and go on sale at 10 a.m. on the day of the performance. Learn more.
Full-time students who register are able to purchase student tickets to select performances at a special student rate.
Fridays Under 40
Discounted tickets are available for all Friday performances for audiences aged 40 and under.
Please check with your company to see if it participates or contact us at 212.362.6000.
How does “Print Your Own Tickets” work?
When you select this as your delivery method, you will receive two emails. An Order Confirmation email will arrive immediately and a second, separate email with a PDF attachment containing your ticket(s) will arrive within 2 hours.
To view and print your tickets, you must have Adobe Reader version 7 or later. Adobe can be downloaded for free at http://www.adobe.com/reader.
Important information for Mac users:
Your ticket should look like the image below. Please enlarge for details.
What is your refund and exchange policy?
Casts and repertory are subject to change without notice.
We regret that there are no refunds or cancellations.
Tickets can be exchanged until 24 hours before the performance for a $10 fee per ticket. Tickets will be exchanged based on availability.
The exchange fee is waived for Subscribers and Patrons. Subscription tickets may be exchanged for any performance during the season, with the exception of the Opening Night Gala, the New Year’s Eve Gala, the National Council Auditions Grand Finals Concert, and other select performances.
If you are unable to use your tickets, you may donate them to the Metropolitan Opera for resale until curtain time by calling the Met Ticket Service at 212-362-6000 or by mailing tickets to:
The Metropolitan Opera
30 Lincoln Center
New York, NY 10023
Ticket donations must be received prior to the performance. Once your donated tickets are received by the Met, a tax receipt will be mailed to you approximately four weeks after the performance date. If you choose to donate your ticket in person at the box office, a tax receipt will be issued at that time.
Please note that, although you may be able to purchase Metropolitan Opera tickets through ticket brokers and resellers, this is not recommended. Third-party ticket vendors purchase tickets the same way that you can purchase them yourself, and often resell them at exorbitant markups. If there is a problem with your order and you purchased tickets from any site other than metopera.org, we are unable to assist. Furthermore, in the event of time changes, cancellations, and other updates, the Metropolitan Opera will not be able to notify you.
What is your exchange policy?
Single Tickets & Create Your Own Series
We regret that there are no refunds or cancellations. Tickets can be exchanged until 24 hours before the performance for a $10 per ticket fee. The exchange fee is waived for Subscribers and Patrons. Casts and repertory are subject to change without notice. If you are unable to use your tickets, you may donate them to the Metropolitan Opera for resale until curtain time by calling Met Ticket Service at 212-362-6000.
Subscriber Exchange Policy
- Tickets can be exchanged until 24 hours before the performance without a fee
- You may exchange your tickets for any performance during the season, with the exception of the Opening Night, the New Year’s Eve Gala, Diana Damrau in Recital, and the National Council Auditions Grand Finals Concert.
- Tickets will be exchanged based on availability
How do payment plans work?
50% of the total will be charged when you place your order. The remaining 50% will be charged in April. The payment plan does not apply to contributions.
When can I expect to receive my tickets?
Subscriptions and Create Your Own Series
Subscription and Create Your Own tickets begin mailing in May. If you requested that we hold your tickets at the box office, you will be notified when they will be available for pickup. If you do not receive your tickets three weeks prior to the first performance, please call 212.362.6000 for further assistance. Please have the order number provided in your order confirmation. If you order single tickets, or a Special Event performance including a Gala dinner, with your subscription these tickets will be mailed separately.
If you select delivery by U.S. Mail, tickets will be sent via First Class USPS and should be received within ten days of placing your order.
When you select “Print Your Own Tickets” as your delivery method, you will receive two emails—an Order Confirmation email and a second, separate email with a PDF attachment containing your ticket(s). You may also log in to your Met account and print your tickets from within the ‘My Orders’ section of ‘My Account’.
If selecting this option, please confirm Tickets@metopera.org and PrintTickets@metopera.org are listed as safe senders in your address book. If you do not receive an email with your PDF attachment, please contact Customer Care at 212.362.6000 or send us an email at PrintTickets@metopera.org.
Can I purchase a Gift Card?
Met gift cards are available for any amount from $5–$2,000 and can be used for opera tickets, Create Your Own Series, Met membership, contributions, subscriptions to Met Opera on Demand, merchandise in the Met Opera Shop and metoperashop.org, and dining at the Grand Tier restaurant. Learn More.
Mail: Gift cards by mail are delivered within seven to ten business days.
Email: Gift cards are delivered by email immediately.
If the recipient has not received the gift card, please contact us at firstname.lastname@example.org or 212.362.6000.
What is Dynamic Pricing?
Prices for all performances are subject to change (increase and decrease) based on sales. Sales are analyzed on a per-performance and per-section basis and prices are adjusted based on changes in sales.
Tickets purchased as part of a full subscription are not subject to dynamic pricing. Your prices are locked in for the entire season at the time of purchase. Additional single tickets purchased after your subscription package are subject to dynamic pricing. As with all of our tickets, all sales are final, so no refunds will be granted if prices decrease.
The prices on the website are adjusted in real time and reflect the most current price for each performance. You can also call 212.362.6000 or visit the Met box office for up-to-date pricing information.
How do I reach customer service?
To speak directly with a customer service representative, please call us at 212.362.6000 or visit the box office.
Our Customer Care and box office hours are Monday–Saturday, 10 a.m.–8 p.m. ET, and Sunday Noon–6 p.m. ET, during the season. These hours vary during the summer; please refer to our Contact Us page for summer hours.
If you require foreign language assistance, call 212.362.6000 and tell our representative that you would like to speak with a translator. Assistance is available in more than 140 languages.
You may also email us at MetropolitanOpera@metopera.org. We ask that you please allow 48 hours for a response.
Are there accessible tickets available?
You may purchase tickets for wheelchair-accessible, removable-armrest, and companion-seat locations at the box office, by phone, online, or by mail. Learn more.
Are ticket prices subject to change?
Prices for all performances are subject to change based on sales. Sales are analyzed on a per-performance and per-section basis, and prices are adjusted based on changes in sales. Tickets purchased as part of a Subscription are not subject to dynamic pricing.
The prices on the website are adjusted in real time and reflect the most current price for each performance. You can also call 212.362.6000 or visit the box office for up-to-date pricing information.
As with all of our tickets, all sales are final, so no refunds will be granted if prices decrease.
For Your Visit
How do I get to the Met?
The Met is located on the Upper West Side of Manhattan in New York City, between West 62nd and 65th Streets and Columbus and Amsterdam Avenues. View detailed location information, including a map.
Where do I park?
The Lincoln Center "park and lock" parking garage is located underneath Lincoln Center and it is open to the public 24 hours a day. The entrances are on West 65th Street (between Columbus and Amsterdam Avenues) and West 62nd Street (between Columbus and Amsterdam Avenues). Click here to make parking reservations within three weeks of a performance date, or call Centercharge at 212.721.6500.
What access and parking is available for guests with disabilities?
Where do I pick up my tickets?
We recommend arriving at least one hour prior to curtain time. Please bring your order number and photo identification or the credit card used for payment to the Box Office at the north entrance.
Can I rent binoculars or assisted-listening systems?
Binoculars are available for rental at the coat check station on the South Concourse level and the cost is $5.00 plus a photo ID must be left as security deposit. Wireless headsets, which work with the FM assistive listening system to amplify sound, are available at the coat check station on the South Concourse Level before performances. There is no rental fee, however, a photo ID must be left as a security deposit.
Are there seat cushions available?
Seat cushions are available at the coat check station on the South Concourse level. There is no rental fee, however, a photo ID must be left as security deposit.
Do you have foreign language assistance?
Call 212.362.6000 and tell our representative that you would like to speak with a translator. Assistance is available in more than 140 languages, including Cantonese, French, German, Italian, Japanese, Korean, Mandarin, Portuguese, Russian and Spanish. There is no additional charge for this service. Monday to Saturday 10 am - 8 pm and Sunday noon to 6 pm ET (summer hours: Monday to Friday 10 am - 6 pm).
Is the opera translated?
Yes, all operas are translated via Met Titles. The Met Titles are seen on individual screens on the seat backs, on stanchions and at all Standing Room locations except the Grand Tier. Met Titles are a custom designed system for simultaneous translation created by the Metropolitan Opera and they are available for all opera performances. Met Titles are provided as a free service for our audience members and no ticket refunds will be made for any malfunctions of this service. View detailed information about Met Titles.
What is the dress code?
While there is no dress code at the Met, we recommend comfortable clothing appropriate for a professional setting. Attendees tend to dress more formally for Galas or openings of new productions, but this is optional.
Are children allowed?
Yes; however, all attendees, including children, must be ticketed for the performance. If you choose to bring a child and he/she creates a disturbance or interferes with anyone's enjoyment of the performance, you and the child will kindly be asked to watch the remainder of the performance in List Hall.
What if there is inclement weather?
Metropolitan Opera performances are rarely cancelled. However, in the event of inclement weather or other travel prohibiting issues that may arise, you may call 212.362.6000 for assistance. We have a flexible exchange policy and you may contact us 24 hours prior to the performance to exchange your tickets to a future performance.
If you contact us on the day of the performance during these travel prohibiting situations, you may experience extended wait times due to high call volume. Please contact us up to 5 days after the performance and we will do our best to make accommodations into a future performance of our choice. All requests are subject to availability.
What if I'm late to the performance?
Latecomers will not be admitted to the auditorium until intermission or on rare occasions when the Conductor has designated an appropriate interval for seating. Warning chimes are sounded pre-performance and intermission at 8 minutes and 4 minutes prior to curtain. Audience members who leave the auditorium during a performance will not be readmitted until intermission or at an appropriate interval, if one has been designated by the Conductor. There are areas off the North and South sides of the Orchestra level and in List Hall where latecomers may watch the performance on color screens until an appropriate time of entry.
Where can I eat?
Set within one of the most spectacular cultural destinations in the world, The Grand Tier Restaurant is a shrine to elegance and artistry. Enjoy contemporary cuisine by Executive Chef Richard Diamonte, pre-curtain or during intermission, served in an atmosphere highlighted by spectacular chandeliers and original masterpieces by Marc Chagall. An evening at the Grand Tier is truly an experience to treasure forever.
The Grand Tier Restaurant at the Metropolitan Opera is now open two hours prior to curtain to all Lincoln Center ticket-holders for pre-curtain and intermission dining. For reservations please call 212.799.3400, book online or visit The Grand Tier Restaurant.
The Revlon Bar offers light snacks and a full-service bar. It is also open two hours prior to curtain for pre-curtain and intermission dining.
The Belmont Room is available for pre-performance dining and intermission cocktail service for Guild Members at the Donor Level (or higher) and Met Patrons. Pre-curtain and intermission bars are located in Founders Hall and on the Orchestra, Parterre (Parterre Box ticket holders only), Grand Tier and Family Circle levels. Snacks are available. A pre-curtain and intermission bar is available in the Board Room for the members of the Metropolitan Opera Patron Program.
View detailed dining and refreshment information.
What can I bring?
Although you may bring a coat and other personal items such as handbags or umbrellas, please do not bring bags, parcels or luggage to the Metropolitan Opera House. Please note that food and beverages are not permitted in the auditorium. Due to increased security measures, the Opera House will open 45 minutes prior to scheduled curtain times during the opera season, and 30 minutes prior to scheduled curtain times during the ballet season. Please come at your earliest convenience to avoid delays.
Is there a Coat Check?
There is a coat check station located on the South Concourse level. The cost is $3.00 per checked item, cash only. There is a private complimentary coat check for members of the Metropolitan Opera Patron Program located in the lobby of List Hall. Dinner hour checking is available on the north side of the Grand Tier starting 2 hours prior to curtain; coats are moved from the Grand Tier to the Concourse Level at 30 minutes prior to curtain. An usher is available on the Parterre level during the dinner hour for those seated in the Parterre boxes who would like to leave their coats in their boxes.
What if I lose or find something?
Found items may be turned in to an usher. For lost items, inquiries should be made at the Chief Usher’s Office on the day of the event. Thereafter, please contact the Security Office at 212.799.3100, extension 2499. Hours are Monday - Friday, 2 pm - 4 pm, ET. We will return voice mail messages and inquiries the following business day.
May I smoke there?
In compliance with New York City Department of Health Regulations, smoking is prohibited in all areas of the theater as well as on the Lincoln Center Plaza and in the parking garage.
May I use my cell phone?
Patrons with cellular telephones, alarm watches and/or electronic paging systems must turn them off prior to the start of the performance. They may only be used before a performance and during intermission. Please be courteous when checking your phone.
May I take photos or record anything?
While patrons are permitted to take photos prior to a performance or during an intermission, the photographing or sound recording of any performance without the written permission of The Metropolitan Opera is prohibited as is the use of mobile phones and any other electronic devices during the performance. Offenders may be ejected and liable for damages and other lawful remedies. Lights inside the auditorium are also prohibited. Ticket holders using pen flashlights will be asked to discontinue the practice.
Can I buy souvenirs?
The Met Opera Shop, located in the north lobby adjacent to the box office, offers a wide selection of CDs, DVDs, books, and a lineup of special items inspired by and tied to Met productions and the company's history. We look forward to welcoming you to an exciting retail destination for the best in music, design, and the opera lifestyle. The store can be reached at 212.580.4090. Or shop online at The Met Opera Shop. Opening hours: Monday - Saturday 10 am-10 pm (end of evening performance's second intermission) Sunday noon-6pm
Where are the telephones and restrooms?
Public telephones are available on all levels except the Parterre. Lounges and rest rooms are available on all seating levels. Additional ladies’ rest rooms are available on the Family Circle and Founders Hall levels.
What are the security procedures at the Met?
We have taken many steps to ensure a safe environment for our valued patrons and employees. These procedures have been put in place after consultation with law enforcement agencies as well as security professionals. These initiatives are not necessarily visible to patrons. Please do not bring bags, parcels or luggage to the Metropolitan Opera House. Due to increased security measures, the Opera House will open 45 minutes prior to scheduled curtain times during the opera season, and 30 minutes prior to scheduled curtain times during the ballet season.
What if there is an emergency?
A doctor is in attendance during all performances. In the case of a medical emergency, please notify an usher immediately. The exits indicated by a red light and the sign nearest the seat you occupy are the shortest routes to the street. In the event of an emergency, please walk — do not run — to the nearest exit.
What is The Metropolitan Opera Club?
The Metropolitan Opera Club is a private club located on the Dress Circle level of the Metropolitan Opera House. Membership is through club nomination only.
What if I have more questions?
Please call us at 212.362.6000 or contact us online.
Met Opera on Demand
What is Met Opera on Demand?
Met Opera on Demand is the online streaming service that allows users to watch and listen to more than 600 Met performances over the internet.
How do I cancel my subscription?
You may cancel your subscription at any time by visiting the Manage Subscription page. You must be logged in to see the Manage Subscription link in the drop-down menu that appears with your username on top of the Met Opera on Demand homepage. All cancellations (including the Free 7-day Trial) can only be processed online on the Manage Subscription page. Please do not contact customer support for cancellation requests. Please note, all payments are final and no refunds will be given. Subscriptions purchased through iTunes or Roku must be cancelled through iTunes or Roku; the Met cannot cancel In-App Purchase subscriptions with Apple or Roku on your behalf. For details on how to cancel subscriptions purchased through iTunes or Roku, see the sections below for the iPad app and Roku channel.
What if I have more questions?
Visit the Met Opera on Demand FAQ for more information.
The Met: Live In HD
How do I purchase tickets?
Please visit our website. Follow the instructions and you will be directed to a website where you can buy your tickets. Tickets are also on sale at participating theater box offices.
How do I request a Live in HD Program Guide?
For complete information on the Live in HD season, you may also request a free copy of the Live in HD and Radio Program Guide, which includes synopses, casting, and special features.
How do I take advantage of ticket priority?
As soon as you sign up for membership at the $150 level or above, you will be able to purchase Live in HD tickets online in the U.S. and Canada, during the Met Member priority ticketing period. Click here to become a Met member or upgrade your membership today. You may also call 1-800-MET-OPERA or 212-362-6000.
How can I find a participating theater?
Please visit our theater finder page.
What if I have more questions?
Learn more by visiting our Live in HD FAQ page.
Met Opera Shop
What are the shipping and handling charges?
What is your return policy?