FAQ

Tickets may be purchased online, at the box office window or by calling Met Customer Care at 212.362.6000. Please refer to our Contact Us page for box office and call center hours. 

Subscriptions

A Met subscription offers savings of up to 15% off compared to the cost of single tickets and free ticket exchanges.

Groups

Receive special group rates when you purchase ten or more tickets to a single performance.

Rush 

$25 rush tickets are offered on a first-come, first-served basis on the day of performances through the Met website.

Students
Full-time students who register are able to purchase student tickets to select performances at a special student rate.

Fridays Under 40
Discounted tickets are available for all Friday performances for audiences aged 40 and under.

Corporate Discounts
Please check with your company to see if it participates or contact us at 212.362.6000.

Casts and repertory are subject to change without notice.

We regret that there are no refunds or cancellations.

Ticket Flexibility

Subject to availability, if you are unable to attend a performance, you will be eligible for a complimentary exchange into a future performance in the same season. Exchanges may be requested up until the performance curtain time, and ticket buyers will be asked to pay the difference in price should the replacement performance ticket price exceed that of the original ticket. Tickets may be exchanged online by visiting the tickets section of your Metopera.org account. You may also call Met Customer Care at 212.362.6000 or visit the box office window in person. 

Ticket Donations
If you are unable to use your tickets, you may donate them to the Metropolitan Opera for resale until curtain time by calling the Met Ticket Service at 212-362-6000 or by mailing tickets to:

The Metropolitan Opera
30 Lincoln Center
New York, NY 10023

Ticket donations must be received prior to the performance. Once your donated tickets are received by the Met, a tax receipt will be mailed to you approximately four weeks after the performance date. If you choose to donate your ticket in person at the box office, a tax receipt will be issued at that time.

Ticket Resellers
Please note that, although you may be able to purchase Metropolitan Opera tickets through ticket brokers and resellers, this is not recommended. Third-party ticket vendors purchase tickets the same way that you can purchase them yourself, and often resell them at exorbitant markups. If there is a problem with your order and you purchased tickets from any site other than metopera.org, we are unable to assist. Furthermore, in the event of time changes, cancellations, and other updates, the Metropolitan Opera will not be able to notify you.  

50% of the total will be charged when you place your order. The remaining 50% will be charged in April. The payment plan does not apply to contributions.

Subscriptions and Create Your Own Series

Subscription and Create Your Own tickets begin mailing in May. If you requested that we hold your tickets at the box office, you will be notified when they will be available for pickup. If you do not receive your tickets three weeks prior to the first performance, please call 212.362.6000 for further assistance. Please have the order number provided in your order confirmation. If you order single tickets, or a Special Event performance including a Gala dinner, with your subscription these tickets will be mailed separately.

Single Tickets

By Mail

If you select delivery by U.S. Mail, tickets will be sent via First Class USPS and should be received within ten days of placing your order. 

By Email

When you select “Print Your Own Tickets” as your delivery method, you will receive two emails—an Order Confirmation email and a second, separate email with a PDF attachment containing your ticket(s). You may also log in to your Met account and print your tickets from within the ‘My Orders’ section of ‘My Account’.

If selecting this option, please confirm Tickets@metopera.org and PrintTickets@metopera.org are listed as safe senders in your address book. If you do not receive an email with your PDF attachment, please contact Customer Care at 212.362.6000 or send us an email at PrintTickets@metopera.org.

Met gift cards are available for any amount from $5–$2,000 and can be used for opera tickets, Create Your Own Series, Met membership, contributions, subscriptions to Met Opera on Demand, merchandise in the Met Opera Shop and metoperashop.org, and dining at the Grand Tier restaurant. Learn More.

Mail: Gift cards by mail are delivered within seven to ten business days.
Email: Gift cards are delivered by email immediately.

If the recipient has not received the gift card, please contact us at metropolitanopera@metopera.org or 212.362.6000.

Prices for all performances are subject to change (increase and decrease) based on sales. Sales are analyzed on a per-performance and per-section basis and prices are adjusted based on changes in sales. 

Tickets purchased as part of a full subscription are not subject to dynamic pricing. Your prices are locked in for the entire season at the time of purchase. Additional single tickets purchased after your subscription package are subject to dynamic pricing. As with all of our tickets, all sales are final, so no refunds will be granted if prices decrease.

The prices on the website are adjusted in real time and reflect the most current price for each performance. You can also call 212.362.6000 or visit the Met box office for up-to-date pricing information.

To speak directly with a customer service representative, please call us at 212.362.6000 or visit the box office.

Please refer to our Contact Us page for detailed hours

If you require foreign language assistance, call 212.362.6000 and tell our representative that you would like to speak with a translator. Assistance is available in more than 140 languages.

 You may also email us at MetropolitanOpera@metopera.org. We ask that you please allow 48 hours for a response.

You may purchase tickets for wheelchair-accessible, removable-armrest, and companion-seat locations at the box office, by phone, online, or by mail. Learn more.

Prices for all performances are subject to change based on sales. Sales are analyzed on a per-performance and per-section basis, and prices are adjusted based on changes in sales. Tickets purchased as part of a Subscription are not subject to dynamic pricing.

The prices on the website are adjusted in real time and reflect the most current price for each performance. You can also call 212.362.6000 or visit the box office for up-to-date pricing information.

As with all of our tickets, all sales are final, so no refunds will be granted if prices decrease.

The Met is located on the Upper West Side of Manhattan in New York City, between West 62nd and 65th Streets and Columbus and Amsterdam Avenues. View detailed location information, including a map.

The Lincoln Center "park and lock" parking garage is located underneath Lincoln Center and it is open to the public 24 hours a day.  The entrances are on West 65th Street (between Columbus and Amsterdam Avenues) and West 62nd Street (between Columbus and Amsterdam Avenues). Click here to make parking reservations within three weeks of a performance date, or call Centercharge at 212.721.6500.

Click here for accessibility information

We recommend arriving at least 45 minutes prior to curtain time. Please bring your order number and photo identification or the credit card used for payment to the Box Office at the north entrance.

Binoculars are available for rental at the coat check station on the South Concourse level and the cost is $5.00 plus a photo ID must be left as security deposit. Wireless headsets, which work with the FM assistive listening system to amplify sound, are available at the coat check station on the South Concourse Level before performances. There is no rental fee, however, a photo ID must be left as a security deposit.

Seat cushions are available at the coat check station on the South Concourse level. There is no rental fee, however, a photo ID must be left as security deposit.

Call 212.362.6000 and tell our representative that you would like to speak with a translator. Assistance is available in more than 140 languages, including Cantonese, French, German, Italian, Japanese, Korean, Mandarin, Portuguese, Russian and Spanish. There is no additional charge for this service. Monday to Saturday 10 am - 8 pm and Sunday noon to 6 pm ET (summer hours: Monday to Friday 10 am - 6 pm).

Yes, all operas are translated via Met Titles. The Met Titles are seen on individual screens on the seat backs, on stanchions and at all Standing Room locations except the Grand Tier. Met Titles are a custom designed system for simultaneous translation created by the Metropolitan Opera and they are available for all opera performances.  Met Titles are provided as a free service for our audience members and no ticket refunds will be made for any malfunctions of this service. View detailed information about Met Titles.

While there is no dress code at the Met, we recommend comfortable clothing appropriate for a professional setting. Attendees tend to dress more formally for Galas or openings of new productions, but this is optional.

Yes; however, all attendees must be ticketed for the performance. If you choose to bring a child and he/she creates a disturbance or interferes with anyone's enjoyment of the performance, you and the child will kindly be asked to watch the remainder of the performance in List Hall.

Metropolitan Opera performances are rarely cancelled. However, in the event of inclement weather or other travel prohibiting issues that may arise, you may call 212.362.6000 for assistance. We have a flexible exchange policy and you may contact us 24 hours prior to the performance to exchange your tickets to a future performance.

If you contact us on the day of the performance during these travel prohibiting situations, you may experience extended wait times due to high call volume. Please contact us up to 5 days after the performance and we will do our best to make accommodations into a future performance of our choice. All requests are subject to availability.   

Latecomers will not be admitted to the auditorium until intermission or on rare occasions when the Conductor has designated an appropriate interval for seating. Warning chimes are sounded pre-performance and intermission at 8 minutes and 4 minutes prior to curtain. Audience members who leave the auditorium during a performance will not be readmitted until intermission or at an appropriate interval, if one has been designated by the Conductor.  There are areas off the North and South sides of the Orchestra level and in List Hall where latecomers may watch the performance on color screens until an appropriate time of entry.

Set within one of the most spectacular cultural destinations in the world, The Grand Tier Restaurant is a shrine to elegance and artistry. Enjoy contemporary cuisine by Executive Chef Richard Diamonte, pre-curtain or during intermission, served in an atmosphere highlighted by spectacular chandeliers and original masterpieces by Marc Chagall. An evening at the Grand Tier is truly an experience to treasure forever.  

The Grand Tier Restaurant at the Metropolitan Opera is now open two hours prior to curtain to all Lincoln Center ticket-holders for pre-curtain and intermission dining. For reservations please call 212.799.3400, book online or visit The Grand Tier Restaurant.   

The Grand Tier Bar offers light snacks and a full-service bar. It is also open two hours prior to curtain for pre-curtain and intermission dining.  

The Belmont Room is available for pre-performance dining and intermission cocktail service for Guild Members at the Donor Level (or higher) and Met Patrons. Pre-curtain and intermission bars are located in Founders Hall and on the Orchestra, Parterre (Parterre Box ticket holders only), Grand Tier and Family Circle levels. Snacks are available. A pre-curtain and intermission bar is available in the Board Room for the members of the Metropolitan Opera Patron Program.

View detailed dining and refreshment information.

Although you may bring a coat and other personal items such as handbags or umbrellas, please do not bring bags, parcels or luggage to the Metropolitan Opera House. Please note that food and beverages are not permitted in the auditorium. Electric scooters and electric-assist bikes powered by lithium-ion batteries are not allowed in the Opera House or on Lincoln Center campus. Due to increased security measures, the Opera House will open 45 minutes prior to scheduled curtain times during the opera season, and 30 minutes prior to scheduled curtain times during the ballet season. Please come at your earliest convenience to avoid delays.

There is a coat check station located on the South Concourse level. The cost is $3.00 per checked item, cash only. There is a private complimentary coat check for members of the Metropolitan Opera Patron Program located in the lobby of List Hall. Dinner hour checking is available on the north side of the Grand Tier starting 2 hours prior to curtain; coats are moved from the Grand Tier to the Concourse Level at 30 minutes prior to curtain. An usher is available on the Parterre level during the dinner hour for those seated in the Parterre boxes who would like to leave their coats in their boxes.

Found items may be turned in to an usher.  For lost items, inquiries should be made at the Chief Usher’s Office on the day of the event.  Thereafter, please contact the Security Office at 212.799.3100, extension 2499. Hours are Monday - Friday, 2 pm - 4 pm, ET. We will return voice mail messages and inquiries the following business day.

In compliance with New York City Department of Health Regulations, smoking is prohibited in all areas of the theater as well as on the Lincoln Center Plaza and in the parking garage.

Patrons with cellular telephones, alarm watches and/or electronic paging systems must turn them off prior to the start of the performance. They may only be used before a performance and during intermission. Please be courteous when checking your phone.

While patrons are permitted to take photos prior to a performance or during an intermission, the photographing or sound recording of any performance without the written permission of The Metropolitan Opera is prohibited as is the use of mobile phones and any other electronic devices during the performance. Offenders may be ejected and liable for damages and other lawful remedies.  Lights inside the auditorium are also prohibited. Ticket holders using pen flashlights will be asked to discontinue the practice.

The Met Opera Shop, located in the north lobby adjacent to the box office, offers a wide selection of CDs, DVDs, books, and a lineup of special items inspired by and tied to Met productions and the company's history. We look forward to welcoming you to an exciting retail destination for the best in music, design, and the opera lifestyle. The store can be reached at 212.580.4090. Or shop online at The Met Opera Shop. Opening hours:  Monday - Saturday 10 am-10 pm (end of evening performance's second intermission) Sunday noon-6pm

Public telephones are available on all levels except the Parterre. Lounges and rest rooms are available on all seating levels. Additional ladies’ rest rooms are available on the Family Circle and Founders Hall levels.

We have taken many steps to ensure a safe environment for our valued patrons and employees. These procedures have been put in place after consultation with law enforcement agencies as well as security professionals. These initiatives are not necessarily visible to patrons.  Please do not bring bags, parcels or luggage to the Metropolitan Opera House.  Due to increased security measures, the Opera House will open 45 minutes prior to scheduled curtain times during the opera season, and 30 minutes prior to scheduled curtain times during the ballet season.

A doctor is in attendance during all performances. In the case of a medical emergency, please notify an usher immediately.  The exits indicated by a red light and the sign nearest the seat you occupy are the shortest routes to the street. In the event of an emergency, please walk — do not run — to the nearest exit.

The Metropolitan Opera Club is a private club located on the Dress Circle level of the Metropolitan Opera House. Membership is through club nomination only.

Please call us at 212.362.6000 or contact us online.

Met Opera on Demand is the online streaming service that allows users to watch and listen to more than 600 Met performances over the internet.

You may cancel your subscription at any time by visiting the Manage Subscription page. You must be logged in to see the Manage Subscription link in the drop-down menu that appears with your username on top of the Met Opera on Demand homepage. All cancellations (including the Free 7-day Trial) can only be processed online on the Manage Subscription page. Please do not contact customer support for cancellation requests. Please note, all payments are final and no refunds will be given. Subscriptions purchased through iTunes or Roku must be cancelled through iTunes or Roku; the Met cannot cancel In-App Purchase subscriptions with Apple or Roku on your behalf.  For details on how to cancel subscriptions purchased through iTunes or Roku, see the sections below for the iPad app and Roku channel.

Visit the Met Opera on Demand FAQ for more information. 

Using our website’s Theater Finder tool, enter your city and state to view nearby participating locations.

Tickets are sold directly through the participating venues. While the Metropolitan Opera partners with movie theaters worldwide to present The Met: Live in HD transmissions, the Met does not sell Live in HD tickets directly.

Using our website’s Theater Finder tool and entering your city and state, you will be directed to a nearby theater website where you can purchase a ticket online. Tickets are also on sale at participating theater box offices.

For complete information on the Live in HD season, including casting, synopses, and special features, you can request a free copy of the Live in HD and Radio Program Guide here.

Learn more by visiting our Live in HD FAQ page.

The Met Opera app can be downloaded in the app store on your Apple or Android device.

Rush tickets are heavily discounted tickets made available the day before a performance via an online lottery, accessible only though the Met Opera app. Each entrant may win up to two tickets per performance and can be entered in three active lotteries at a time. Entry to each lottery closes at 9:45AM ET the day before a performance. Winners are notified via the app between 10AM and 5PM ET the day before the performance. If you were successful in the lottery, you must accept and purchase your tickets via the app within one hour from the time that you are notified of your success. Digital tickets are delivered within the app two hours prior to curtain.

Go to the menu at the bottom and select “Account”. Scroll to the bottom of that menu and select “Delete account”. You can also contact customer service at 212.362.6000.

When you delete your account in the app, the account will be deactivated in the app and personally identifiable information associated with it will be anonymized or deleted. If you have made purchases, certain data must be retained for tax purposes. In compliance with legal requirements, we store transaction records and accompanying data for a period of seven years. This ensures we maintain accurate documentation of the transaction, providing necessary records for tax compliance.

View on Met Opera Shop website

View on Met Opera Shop website