Security Supervisor

Department:      Security

Available:           June 2021

Position Summary

The Metropolitan Opera is seeking a Security Supervisor who will manage the security operations throughout their shift. This position will be responsible for providing guidance on protocols, responding to and investigating incidents, and overseeing personnel changes and new guard trainings. The ideal candidate for this position will have previous law enforcement experience, possess excellent attention to detail, and be able to effectively communicate with security staff and members of the public.


Primary Responsibilities:

  • Conduct the rollcall and ensure that all guards are present, in proper uniform and aware of their post orders and any special events.
  • Ensure that security guards are knowledgeable on recent incidents and provide guidance on how established protocols should be followed.
  • Respond to all incidents and conduct the preliminary investigation.
  • Coordinate emergency resources when necessary and provide direction and informational updates to the Security Director and Assistant Security Director.
  • Prepare detailed Incident Reports.
  • Act as the point of contact for the NYPD and FDNY upon their arrival on scene when needed.
  • Direct personnel changes during the shift and adjust posts as necessary.
  • Oversee the deployment of guards assigned to special events.
  • Respond to all emergencies, fire alarms, criminal events, medical issues and newsworthy incidents and provide direction to staff while coordinating the responding emergency services response.
  • Train new security guards in the areas of rules, regulations, policies, and orders.

Qualification and Skill Requirements:

  • Must be a NYS Licensed Security Officer
  • Must possess a high school diploma or equivalent
  • Must hold current or be capable of obtaining FDNY Certificates of Fitness: F-03 Indoor Place of Assembly; F-04 Outdoor Place of Assembly
  • Minimum of five (5) years prior law enforcement required.
  • Prior supervisory experience in law enforcement, private sector security or military is preferred.
  • Ability to operate radio or telephone equipment and/or console monitors
  • Ability to interact cordially and communicate with the public
  • Effective oral and written communication skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Physical Demands:

  • Ability to operate radio or telephone equipment and/or console monitors
  • Regularly required to sit, talk, and hear
  • Frequently required to use repetitive hand motion and to stand, walk, reach, bend
  • Occasionally required to lift up to 20 pounds.
  • Required to work weekdays and/or weekends, evening and or overnight shifts as scheduled. May be required to work legal holidays on scheduled days/shifts.
  • May be required to stay after workday to assist after an emergency situation until relief arrives.

To Apply:

Please follow this link to submit your application materials:

Internal candidates should please contact the Human Resources department directly to apply.


The Metropolitan Opera believes that diversity is critical to our success and growth as a leading performing arts institution and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve.

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.