Director of Human Resources & Labor Relations

Department: Human Resources

Available: March 2021

Position Summary

The Director of Human Resources and Labor Relations will lead organizational design, professional development, performance management, talent acquisition, mediation and culture initiatives. In addition, the Director of Human Resources and Labor Relations will drive operational HR best practices in a range of areas including benefits, compensation, and oversee the execution of our various collective bargaining agreements.

Reporting to the Chief Diversity Officer (CDO), the Director of Human Resources and Labor Relations will manage, coach, and mentor a team of six HR professionals. They will bring strategic talent skills, expertise in core human resource functions, and a deep commitment to diversity, equity and inclusion. This is an exciting opportunity for an experienced human capital leader to develop strategy and implement best practices designed to enhance the overall employee experience at The Metropolitan Opera.

Primary Responsibilities:

Leadership & Organizational Development

  • Serve as the organization’s subject matter expert and coordinator in matters pertaining to recruitment, orientation, employee relations matters, mediation, compliance, leadership development and organizational learning
  • Design a comprehensive on-boarding process that fully introduces and integrates new staff members into The Metropolitan Opera
  • Drive employee engagement and retention efforts, collaborating with leaders to develop effective internal communications strategies, processes, tools, and training to promote morale and achieve annual goals
  • Ensure systems, processes, and policies are in place to support managers and teams
  • Build a comprehensive approach to professional development at The Metropolitan Opera, incorporating the development of coaching and management skills throughout the organization
  • Work with managers throughout the organization to help establish and communicate annual goals for team members; ensure managers are tracking progress against goals and providing continuous feedback to team members

Talent Acquisition & Management

  • Develop a creative and innovative vision for talent acquisition at The Metropolitan Opera, and establish best-in-class recruitment practices to meet current staffing needs and build a pipeline for future roles
  • Develop strategy for building diverse slates of candidates (internal and external) from varied backgrounds and establish and implement processes for external hiring, internal role changes, and promotions
  • Evaluate and enhance the full cycle recruiting process to streamline efficiencies and avoid delays or gaps in the process and timelines
  • Serve as a trusted advisor to hiring managers to ensure The Metropolitan Opera recruits and hires exceptional and diverse talent
  • Implement talent management processes including surveys, performance reviews, and compensation reviews, and utilize data, in partnership with managers, to strengthen performance management and culture

Employee Relations & HR Administration

  • Serve as primary Labor Relations Officer with responsibility for day-to-day labor relations management including development and implementation of strategy regarding current and emerging issues; provide Chief Diversity Officer with status updates and recommended actions to promote a positive workplace, consistent with values
  • Develop and maintain communication with all levels of staff, including union representatives and program/department heads
  • Ensure benefits and other aspects of human resources infrastructure operate with both exceptional accuracy and a strong customer service orientation
  • Continuously review and leverage resources (staff, budget, technology) to ensure appropriate best practices in HR administration and procedures so that they are efficient, equitable, timely, auditable, and responsive
  • Work closely with the CDO and HR team to ensure The Metropolitan Opera’s compliance with federal, state, and local laws, and collective bargaining agreements (CBAs)
  • Manage the HR department budget; review and negotiate HR-related contracts and agreements
  • Enact and direct policies and practices that provide protection in all areas including employment, employee relations, benefits, compensation, equal employment opportunity, diversity, and protection from harassment and discriminatory practices

Qualifications & Skill Requirements:

  • Minimum of 8-10 years of talent management/HR experience across a range of competencies; at least 5 years of experience leading in a unionized work environment
  • Professional Certification preferred: SHRM-SCP, SHRM-CP, PHR or SPHR
  • In-depth knowledge and understanding of HR compliance, benefits administration, records retention, employee and union relations, DEI, and HR policies and procedures
  • Previous experience managing people, with a track record of leading others to achieve ambitious goals
  • Excellent relationship building skills with a demonstrated ability to work well with people from a wide variety of backgrounds
  • Aware of the sensitive nature of this position with a proven track record of meeting ethical and confidentiality guidelines
  • Influences senior leaders on organizational development, talent, and HR issues
  • Strategic thinking and problem-solving skills, with the ability to analyze and problem solve situations of both technical and personal natures
  • Achieves goals and align interests through cooperation and collaboration with other groups and cross-functional teams, even where no direct reporting relationship exists

Physical Demands:

  • Regularly required to sit, talk, and hear
  • Frequently required to use repetitive hand motion and to stand, walk, reach, bend
  • Occasionally required to lift up to 20 pounds. 

To Apply:

The Met is partnering with the recruiting firm On Ramps on this job search. Applications for this role should be submitted to On Ramps here. Please do not direct applications to the Met.

The Metropolitan Opera believes that diversity is critical to our success and growth as a leading performing arts institution and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve.

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.