• Met Opera on Demand: Student Access FAQs

Student Access: FAQs

Welcome to Met Opera on Demand: Student Access. Below you will find information about accessing and utilizing your school's connection to this online resource, along with troubleshooting tips and answers to Frequently Asked Questions.  Student Access is slightly different than individual subscriber access, and this FAQs page is written specifically for students, faculty and other academic users connecting to Met Opera on Demand through their university and/or library.

 

FAQs_quicktips2.gif

FAQs_technical.jpg

Proxy Questions

FAQs_product.jpg

FAQs_account.jpg

FAQs_support.jpg

TROUBLESHOOTING QUICK TIPS

Return to Top

Below is a quick list of troubleshooting tips to try in addressing the most commonly reported problems with Met Opera on Demand, with links to more detailed information found elsewhere on this FAQs page:

  • Confirm that you are logged in and/or authenticated through your library's network - so that your school's name appears in the upper left corner of all Met Opera on Demand web pages and the URL in the browser window indicates a connection over your school's proxy.
  • Test your internet connection speed to ensure it is sufficient for streaming Met Opera on Demand content.  Met Opera on Demand's HD content requires a consistent internet connection of at least 2.5 mbps to ensure optimal performance.  Wireless internet connections are more easily compromised in terms of speed and consistency.
  • Adjust your computer's screen resolution settings to improve picture quality. A 1280 x 720 resolution is the default recommendation, but some experimentation may be needed to find the ideal setting for a given computer.
  • Ensure that your browser's zoom is set to 100%.
  • Disable your screen saver and/or power save mode to ensure your monitor stays on throughout playback.
  • Refresh your browser if playback stalls or subtitles stop appearing.
  • Clear your browser cache and restart your browser if you experience problems with playback and/or subtitles.
  • Close all other programs that are not required for use when using Met Opera on Demand.
  • If you experience problems in one browser, try using Met Opera on Demand in a different browser.
  • Disable certain applications that may interfere with Met Opera on Demand performance including: Firefox extensions, Aero for Windows Vista, anti-virus or filtering applications, and Zune.

TECHNICAL QUESTIONS

Return to Top

 

PROXY AND AUTHENTICATION QUESTIONS

Return to Top

 

PRODUCT QUESTIONS

Return to Top

 

ACCOUNT QUESTIONS

Return to Top

 

CONTACT US

Return to Top

 

Technical Questions

Return to Top

What are the site's technical requirements?

For an optimal viewing experience and to be able to watch video performances with subtitles we recommend a minimum 2.0 GHz Dual Core processor, 1 GB of memory and 128 MB of video RAM.  Adobe® Flash® Player is required to access Met Opera on Demand.

Minimum System Requirements:

  • Adobe® Flash® Player  10.1 or above (latest version recommended)
  • Internet Browser: Internet Explore 8 or above; Firefox 2 or above; Safari 3 or above; or Chrome
  • Operating System: Microsoft Windows XP SP2 or above; Macintosh OS X 10.4 or above
  • JavaScript enabled

Met Opera on Demand's HD content is prepared for highest quality playback at a resolution of 1280 x 720.  Users may need to adjust the Screen Resolution of their monitor to a setting with a width of 1280.  Please note that the optimal height setting for the 1280 width setting may vary depending on monitor size.

Met Opera on Demand utilizes the most advanced technology available to deliver superior streaming of audio and video performances, including those shot in high-definition video.  To ensure the best possible experience, Met Opera on Demand users should note the minimum system requirements needed to stream the audio and standard-definition videos available on the site as well as the recommended system requirements for viewing high-definition videos.  It may still be possible to access the performances available on Met Opera on Demand if these requirements are not met; however, the optimal viewing and listening experience has been designed with these guidelines in mind.

What can I do to ensure the best viewing experience of Met Opera on Demand on my computer?

For an optimal viewing experience we recommend a minimum 2.0 GHz Dual Core processor, 1 GB of memory and 128 MB of video RAM. A high-speed broadband internet connection of 2.5 mbps or greater is also recommended.  Adobe® Flash® Player is required to access Met Opera on Demand.

There are several websites to choose from to test your connection speed for free, including:


Speedtest 

Speakeasy Speedtest


(Please note: These sites are not monitored or maintained by the Met. We do not guarantee the accuracy or completeness of any information contained on these websites.)

You should also ensure that your internet browser(s) is fully up to date by checking for updates as follows:

Internet Explorer - Click "Tools" and select "Windows Updates"
Firefox - Click "Help" and select "Check for Updates"
Safari - Click the Apple Icon and select "Software Update"

I click "Play" but the opera does not begin, and I only see "Loading opera..." and/or circular arrows spinning in the middle of the screen. What should I do?

You most likely need to adjust your Adobe® Flash® Player settings. Visit the Settings Manager page at the address below on the Adobe website, through which you can adjust the settings for Flash on your computer:

Adobe® Flash® Player Support

On this page, click on "Global Storage Settings Panel" on the left side and move the slider bar to at least 1 MB. Also ensure that BOTH buttons are checked for "Allow third-party Flash content to store data on your computer" and "Store common Flash components to reduce download times." You may also click on the "Global Security Settings Panel" link, click on the "Edit locations..." drop down menu, and select "Add location..." and enter BOTH "http://www.metoperafamily.org" and "https://www.metoperafamily.org" to the list of sites that Always Allow Flash to access information. It may be necessary to close your browser and return to this site to ensure that your changes have been saved.

The video playback is choppy and/or stalling. What can I do to fix it?

The player should not stall under normal circumstances. If you are constantly experiencing problems with stalling or choppy playback, please check the following:

Ensure that your computer meets the minimum hardware and software requirements. Streaming video playback is extremely CPU intensive. If your CPU is running at or above about 75% you will likely encounter issues with sluggish or choppy playback. You can check your CPU usage by hitting Ctrl+Alt+Del and then selecting "Task Manager". CPU usage percentages are listed under the "Performance" tab. (On a Mac, go to "Applications", then choose Utilities and open the Activity Monitor. ) You can reduce your CPU usage by closing other programs and background services which you have running at the same time as your web browser.

My browser freezes or crashes when I try to play a Met Opera on Demand opera. What should I do?

Please refer to the information above to ensure that your computer meets the site's technical requirements, that your internet connection speed is sufficient, that your settings for Adobe Flash are adjusted appropriately, and that all other suggestions detailed above have been considered.

Why am I not seeing subtitles?

First make sure you have selected a subtitle language from the "Subtitle Options" drop-down menu and that the subtitles are not turned off. It may also be necessary to refresh your browser. If they are still not appearing, clear your browser cache and restart the browser. If you use different internet browsers, please check for subtitles in each before contacting customer support for further assistance. 

 

Proxy and Authentication Questions

Return to Top

How do I login to Met Opera on Demand: Student Access?

Student Access users must first login through their school or library's website. Once authenticated by their school, users must come to the Met website using the authenticated links

How do I know that I am successfully logged in to Met Opera on Demand: Student Access?

When successfully logged in to Met Opera on Demand: Student Access, you will see your school's name in the upper left corner of every Met Opera on Demand web page that you visit and the URL in your browser window should reflect a connection via your school's proxy (although the exact structure of the URL will vary depending upon the details of the proxy setup.)

What is the URL for accessing Met Opera on Demand: Student Access through my school?

Your school will have a unique URL for connecting to Met Opera on Demand: Student Access through its proxy. These URLs will vary depending upon the details of the proxy setup.

What happens if I navigate away from or close the proxy connection to Met Opera on Demand: Student Access?

If you navigate away from or close the proxy connection, you will need to reconnect using the same steps originally used to arrive at Met Opera on Demand: Student Access. In most cases, you simply need to return to your library's catalog and find your school's unique URL for accessing the site again. When you visit pages on the Met's website outside of Met Opera on Demand: Student Access, you will be prompted and directed to those pages in a new browser window. In most cases, your original Student Access browser window will remain open and you can return to it at anytime.

What if I forget my username and/or password?

You do not need an individual username or password to access Met Opera on Demand: Student Access through your school. In most cases, you will use the same username and password set up through your school to access its library resources, and should find the appropriate contact at your school or library if you forget your username or password.

 

Product Questions

Return to Top

Do Met Opera on Demand operas include subtitles?

Yes, all Met Opera on Demand videos contain English subtitles. Also, many recent HD additions to the Met Opera on Demand catalog contain subtitles in French, German, Italian, Portuguese, Russian, and Spanish as well. Click on the "Subtitle Options" drop-down menu to choose from the available subtitles, or to turn off subtitles. Users can switch between any of these options at any time during playback of an opera, but not while viewing in full-screen mode.

Can I turn off the subtitles?

Yes, below the video screen is a drop-down menu for "Subtitle Options" and users may select "Subtitles Off" at any time during video playback to temporarily turn off the subtitles.

Are the subtitles available in languages other than English?

Yes. For many recent HD videos, subtitles are available in French, German Italian, Portuguese, Russian, and Spanish as well as English. Click on the "Subtitle Options" drop-down menu to choose from the available subtitles, or to turn off subtitles. Users can switch between any of these options at any time during playback of an opera, but not while viewing in full-screen mode.

Is Met Opera on Demand accessible outside the US?

Yes. Met Opera on Demand is accessible worldwide, provided your computer and internet connection meet the site's technical requirements. Please note that a small number of Met Opera on Demand titles are geo-restricted due to copyright and other clearance issues. Click here for a list of geo-restricted titles and their availability.

What is the difference between high-definition videos and standard-definition videos?

In 2006, the Metropolitan Opera began filming select performances in high-definition video, offering the highest quality in terms of picture clarity and sound. Most of those HD videos are available on Met Opera on Demand offering a viewing experience on your computer that delivers noticeably sharper images and improved sound quality.

What is the aspect ratio for Met Opera on Demand videos?

High-definition videos on Met Opera on Demand present in a 16:9 aspect ratio, while standard-definition videos present in a 4:3 aspect ratio. Users may need to adjust their screen resolution settings to find the right setting for enjoying Met Opera on Demand videos on any given computer.

I don t see my favorite opera listed among the options available on Met Opera on Demand. Will it be available in the future?

Quite possibly. New audio and video files will be added to the Met Opera on Demand catalog every month. Keep an eye on the Recently Added and Coming Soon sections of the Met Opera on Demand site for updates on new additions to the library.

If I stop an opera in the middle, can I later resume playback at the same spot?

Unfortunately this is not possible on Met Opera on Demand as playback always starts at the beginning of an opera. However, users may navigate to specific points in the opera using the scrolling track menu on the right side of the screen as well as the forward and backward buttons.

Can I download an opera from Met Opera on Demand to my iPod or a DVD?

No, all Met Opera on Demand products are only available for streaming through the Met Opera website.

Is Met Opera on Demand compatible with the iPad and/or iPhone?

There is a Met Opera on Demand iPad app, but at this time Student Access users cannot access the app through their school's connection. Met Opera on Demand is not available on the iPhone.

Can I watch Met Opera on Demand videos on my television?

If you already have your computer connected to your television, you should be able to view the Met Opera on Demand videos on your television with connected audio as well.

Can I watch Met Opera on Demand through Apple TV?

No, Met Opera on Demand is not available through Apple TV.

 

Account Questions

Return to Top

Do I need to set up an account?

Student Access users will all gain access to Met Opera on Demand through their school's account.  So individual users do not need to have their own account.  However, all users are invited to register on the Met website to create a personal account to buy tickets, receive news and special offers, and more.

How can I give a gift subscription to Met Opera on Demand?

Annual subscriptions ($149.99) to Met Opera on Demand can be purchased as gifts on the Gift Subscriptions page. Gift subscriptions are non-renewing, and you can choose to send a Gift Card in the mail or an E-Gift via email. Your gift recipient will receive instructions for easily redeeming their gift online and beginning their year of Met Opera on Demand access. Met Opera on Demand gift subscriptions may also be purchased in the Met Opera Shop.

 

Contact Us

Return to Top

How do I contact Met Opera on Demand customer support?

During beta testing for Met Opera on Demand: Student Access, please send an email to studentaccessbeta@metopera.org.  

What information should I include with a customer support / technical assistance inquiry?

Please provide as much detail as you can when emailing the Student Access beta team, including a complete description of the issue(s) you are having with Met Opera on Demand, the date and time you experienced the issue(s), and whether your issue(s) is specific to one Met Opera on Demand titles.  It will also help us troubleshoot your problem to include specific information about your computer setup, including: Operating System and Version/Service Pack; Browser and Version; Type of Internet Connection and Connection Speed; System RAM and Video RAM; Flash Version.