Important Note About the New Met Opera on Demand iPad App: The app is free to download from the App Store, but you must have an active Met Opera on Demand subscription (which includes the free trial) to login and enjoy full access to the app - including using AirPlay to watch on your TV with Apple TV. Sign up for the free 7-day trial or subscribe now on the Met's website (with Safari on your iPad or from a personal computer.)

 

 

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Below is a quick list of troubleshooting tips to try in addressing the most commonly reported problems with Met Opera on Demand, with links to more detailed information found elsewhere on this FAQs page:

  • Test your internet connection speed to ensure it is sufficient for streaming Met Opera on Demand content.  Met Opera on Demand's HD content requires a consistent internet connection of at least 2.5 mbps to ensure optimal performance.  Wireless internet connections are more easily compromised in terms of speed and consistency.
  • Adjust your computer's screen resolution settings to improve picture quality. A 1280 x 720 resolution is the default recommendation, but some experimentation may be needed to find the ideal setting for a given computer.
  • Ensure that your browser's zoom is set to 100%.
  • Disable your screen saver and/or power save mode to ensure your monitor stays on throughout playback.
  • Refresh your browser if playback stalls or subtitles stop appearing.
  • Clear your browser cache and restart your browser if you experience problems with playback and/or subtitles.
  • Close all other programs that are not required for use when using Met Opera on Demand.
  • If you experience problems in one browser, try using Met Opera on Demand in a different browser.
  • Disable certain applications that may interfere with Met Opera on Demand performance including: Firefox extensions, Aero for Windows Vista, anti-virus or filtering applications, and Zune.

 

TECHNICAL QUESTIONS

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ACCOUNT QUESTIONS

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PRODUCT QUESTIONS

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iPAD APP QUESTIONS

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CONTACT US

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Technical Questions

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What are the site's technical requirements?

For an optimal viewing experience and to be able to watch video performances with subtitles we recommend a minimum 2.0 GHz Dual Core processor, 1 GB of memory and 128 MB of video RAM.  Adobe® Flash® Player is required to access Met Opera on Demand.

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* Met Opera on Demand's HD content is prepared for highest quality playback at a resolution of 1280 x 720.  Users may need to adjust the Screen Resolution of their monitor to a setting with a width of 1280.  Please note that the optimal height setting for the 1280 width setting may vary depending on monitor size.

Met Opera on Demand utilizes the most advanced technology available to deliver superior streaming of audio and video performances, including those shot in high-definition video.  To ensure the best possible experience, Met Opera on Demand users should note the minimum system requirements needed to stream the audio and standard-definition videos available on the site as well as the recommended system requirements for viewing high-definition videos.  It may still be possible to access the performances available on Met Opera on Demand if these requirements are not met; however, the optimal viewing and listening experience has been designed with these guidelines in mind.

What can I do to ensure the best viewing experience of Met Opera on Demand on my computer?

For an optimal viewing experience we recommend a minimum 2.0 GHz Dual Core processor, 1 GB of memory and 128 MB of video RAM. A high-speed broadband internet connection of 2.5 mbps or greater is also recommended.  Adobe® Flash® Player is required to access Met Opera on Demand.

There are several websites to choose from to test your connection speed for free, including:


Speedtest 

Speakeasy Speedtest


(Please note: These sites are not monitored or maintained by the Met. We do not guarantee the accuracy or completeness of any information contained on these websites.)

You should also ensure that your internet browser(s) is fully up to date by checking for updates as follows:

Internet Explorer - Click "Tools" and select "Windows Updates"
Firefox - Click "About Firefox" and select "Check for Updates"
Safari - Click the Apple Icon and select "Software Update"

I click "Play" but the opera does not begin, and I only see "Loading opera..." and/or circular arrows spinning in the middle of the screen. What should I do?

You most likely need to adjust your Adobe® Flash® Player settings. Visit the Settings Manager page at the address below on the Adobe website, through which you can adjust the settings for Flash on your computer:

Adobe® Flash® Player Support

On this page, click on "Global Storage Settings Panel" on the left side and move the slider bar to at least 1 MB. Also ensure that BOTH buttons are checked for "Allow third-party Flash content to store data on your computer" and "Store common Flash components to reduce download times." You may also click on the "Global Security Settings Panel" link, click on the "Edit locations..." drop down menu, and select "Add location..." and enter BOTH "http://www.metoperafamily.org" and "https://www.metoperafamily.org" to the list of sites that Always Allow Flash to access information. It may be necessary to close your browser and return to this site to ensure that your changes have been saved.

The video playback is choppy and/or stalling. What can I do to fix it?

The player should not stall under normal circumstances. If you are constantly experiencing problems with stalling or choppy playback, please check the following:

Ensure that your computer meets the minimum hardware and software requirements. Streaming video playback is extremely CPU intensive. If your CPU is running at or above about 75% you will likely encounter issues with sluggish or choppy playback. You can check your CPU usage by hitting Ctrl+Alt+Del and then selecting "Task Manager". CPU usage percentages are listed under the "Performance" tab. (On a Mac, go to "Applications", then choose Utilities and open the Activity Monitor. ) You can reduce your CPU usage by closing other programs and background services which you have running at the same time as your web browser.

My browser freezes or crashes when I try to play a Met Opera on Demand opera. What should I do?

Please refer to the information above to ensure that your computer meets the site's technical requirements, that your internet connection speed is sufficient, that your settings for Adobe Flash are adjusted appropriately, and that all other suggestions detailed above have been considered.

Why am I not seeing subtitles?

First make sure you have selected a subtitle language from the "Subtitle Options" drop-down menu and that the subtitles are not turned off. It may also be necessary to refresh your browser. If they are still not appearing, clear your browser cache and restart the browser. If you use different internet browsers, please check for subtitles in each before contacting customer support for further assistance. 

Account Questions

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Do I need to set up an account?

Yes, all Met Opera on Demand customers will need to have an active account. If you currently have a subscriber account on MetOpera.org, you will be able to access Met Opera on Demand through that same account.

I already have an account on metopera.org. Do I need to set up a separate account for Met Opera on Demand?

No. You can use the same user name and password to access Met Opera on Demand and process payments for subscriptions and individual rentals.

Will I be able to access my account and/or my current rentals from any computer and/or internet connection?

Yes, you will be able to access your account from any computer and enjoy Met Opera on Demand, as long as the computer you are using meets the minimum system requirements, has Flash installed, etc.

Can I preview an opera before deciding to rent it or subscribe?

Met Opera on Demand offers a rotating lineup of free opera preview clips to introduce customers to the Met Opera on Demand experience. On any given day, you may not be able to preview the specific opera in which you are interested but we hope you will take advantage of the three free previews available at that time.

Additionally, new users may register for a one-time, free 7-day trial subscription. During this free trial, users can enjoy unlimited access to all of the content available on Met Opera on Demand. Please note that free trial subscriptions must be cancelled before the end of the 7-day trial period or users will become monthly subscribers at the $14.99 rate.

Why am I being asked to provide my credit card information to begin the free 7-day trial of Met Opera on Demand?

The free 7-day trial period serves as an introduction to Met Opera on Demand that will convert to an ongoing monthly subscription unless the customer specifically chooses to cancel before the end of the trial period. Your credit card information is obtained at the beginning of the trial period, but will not be charged if you cancel before the end of that 7-day period.

How much does Met Opera on Demand cost?

There are several different options available to experience Met Opera on Demand, at different price points.

Subscriptions offering unlimited access are available for $14.99 per month or $149.99 per year. Met Members at the $150 level and above can purchase a discounted annual subscription to Met Opera on Demand for $99.99.

Non-subscribers can rent individual operas for a one-time rental fee of $4.99 for HD videos and $3.99 for audio performances and non-HD videos. Individual rentals may be played in a 24-hour window within 30 days of purchase.

I am a Met subscriber. Are there subscriber discounts available for Met Opera on Demand?

There is no discount available for season subscribers. However, there is a special offer available to Met Members at the $150 level and above for a discounted annual subscription for $99.99. To learn more about Met Memberships, please visit: Met Membership

How can I give a gift subscription to Met Opera on Demand?

Annual subscriptions ($149.99) to Met Opera on Demand can be purchased as gifts on the Gift Subscriptions page. Gift subscriptions are non-renewing, and you can choose to send a Gift Card in the mail or an E-Gift via email. Your gift recipient will receive instructions for easily redeeming their gift online and beginning their year of Met Opera on Demand access. Met Opera on Demand gift subscriptions may also be purchased in the Met Opera Shop.

Are subscriptions available for institutions such as schools and libraries?

Yes. The recently launched Met Opera on Demand: Student Access now makes the Met's online catalog of full-length performances available to university and college libraries through an institutional license. Visit metopera.org/studentaccess to learn more about this new offering, including information about the license, requesting a free trial for your school, and more.

If I decide to upgrade from a one-time rental to a subscription, can I apply the cost of my rental to my subscription price?

No, but we certainly hope that after experiencing Met Opera on Demand through a one-time rental that you will consider a subscription that will give you access to the entire Met Opera on Demand catalog for the duration of your subscription.

How long is my one-time rental good for?

Upon purchasing an individual rental, you have 30 days to begin playback of that opera. Once you click play on a rented opera, you then have 24 hours to watch and/or listen. The Your Rentals link on the Met Opera on Demand homepage directs you to a page that tells you how many days you have left to begin playback, and how many hours remain once you have clicked play.

It appears as though my rental or subscription transaction has been processed, but I am unable to play the selected video in Met Opera on Demand. How can I solve this problem?

First, please make sure that your computer and internet connection meet all of the system requirements detailed above. If the problem is not resolved, users should contact us at ondemand@metopera.org or call customer service at (212) 362-6000.

How can I have my Met Opera on Demand subscription billed to a different credit card?

Subscribers can visit the Your Account section of the Met Opera on Demand site and choose manage your payment methods to add a new credit card to their account and/or change the credit card to which the subscription is billed.

On the manage your payment methods page, select add a payment method and input the information for the new credit card. At the same time, users may select the check box to have that new card billed for their Met Opera on Demand subscription. Click save and the changes will be made.

If you have two credit cards stored in your account and wish to change your subscription billing from one to the other, simply edit the card that is not currently being billed, select the check box to Bill Met Opera on Demand subscription to this card and click save.

Please note that the system will not allow users to delete a credit card from the account if that card is being billed for an active subscription; users wanting to delete a card in this case would either have to select a new card for their subscription billing (as detailed above) or cancel their subscription.

How can I update the expiration date for the billing credit card on my Met Opera on Demand subscription?

Visit the Your Account section of the Met Opera on Demand site, select manage your payment methods and then edit the card you wish to update. Once you have updated the expiration date, click save.

How do I cancel my subscription to Met Opera on Demand?

You may cancel your subscription at any time by visiting the Your Account section of Met Opera on Demand. You must be logged in to see the "Your Account" link in the left-side navigation menu on the Met Opera on Demand homepage. All cancellations (including the Free 7-day Trial) can only be processed online by selecting "Your Account" > "Manage Your Met Opera on Demand Subscriptions" > "Cancel My Subscription" and submitting the request. Please do not contact customer support for cancellation requests. Please note, all payments are final and no refunds will be given.

 

Product Questions

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Do Met Opera on Demand operas include subtitles?

Yes, all Met Opera on Demand videos contain English subtitles. Also, the most recent HD additions to the Met Opera on Demand catalog also offer subtitles in French, German, Italian, Portuguese, Russian and Spanish as well. Click on the "Subtitle Options" drop-down menu to choose from the available subtitles, or to turn off subtitles. Users can switch between any of these options at any time during playback of an opera.

Can I turn off the subtitles?

Yes, below the video screen is a drop-down menu for "Subtitle Options" and users may select "Subtitles Off" at any time during video playback to temporarily turn off the subtitles.

Are the subtitles available in languages other than English?

Yes. Most HD videos offer subtitles in multiple languages, with the most recent HD videos offering subtitles in French, German, Italian, Portuguese, Russian, and Spanish as well as English. Click on the "Subtitle Options" drop-down menu to choose from the available subtitles, or to turn off subtitles. Users can switch between any of these options at any time during playback of an opera.

Is Met Opera on Demand accessible outside the US?

Yes. Met Opera on Demand is accessible worldwide, provided your computer and internet connection meet the site's technical requirements. Please note that a small number of Met Opera on Demand titles are geo-restricted due to copyright and other clearance issues. Click here for a list of geo-restricted titles and their availability.

What is the difference between high-definition videos and standard-definition videos?

In 2006, the Metropolitan Opera began filming select performances in high-definition video, offering the highest quality in terms of picture clarity and sound. Most of those HD videos are available on Met Opera on Demand offering a viewing experience on your computer that delivers noticeably sharper images and improved sound quality.

What is the aspect ratio for Met Opera on Demand videos?

High-definition videos on Met Opera on Demand present in a 16:9 aspect ratio, while standard-definition videos present in a 4:3 aspect ratio. Users may need to adjust their screen resolution settings to find the right setting for enjoying Met Opera on Demand videos on any given computer.

I don t see my favorite opera listed among the options available on Met Opera on Demand. Will it be available in the future?

Quite possibly. New audio and video files will be added to the Met Opera on Demand catalog every month. Keep an eye on the Recently Added and Coming Soon sections of the Met Opera on Demand site for updates on new additions to the library.

If I stop an opera in the middle, can I later resume playback at the same spot?

Yes. You can stop playback at any point and when you return to that opera and press play, you can choose between resuming where you left off or starting over from the beginning. Up to 25 of your most recently viewed operas are accessible on the "Continue Watching / Listening" page.

Can I download an opera from Met Opera on Demand to my iPod or a DVD?

No, all Met Opera on Demand products are only available for streaming through the Met Opera website.

Is Met Opera on Demand compatible with the iPad and/or iPhone?

Met Opera on Demand is available on the iPad, with the Met Opera on Demand iPad app. Please see below for more information. At this time, the service is not available on the iPhone.

Can I watch Met Opera on Demand videos on my television?

If you already have your computer connected to your television, you should be able to view the Met Opera on Demand videos on your television with connected audio as well.

Can I watch Met Opera on Demand through Apple TV?

With the July 2014 release of Version 2.0.0 of the Met Opera on Demand iPad app, users can now watch Met Opera on Demand on their Apple TV via AirPlay. Please see below for more information.

 

iPad App Questions

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What is the Met Opera on Demand iPad app?

The iPad app is a customized Met Opera on Demand experience, designed specifically for and accessible only on Apple iPads and iPad minis.

How much does the app cost?

The app itself is free to download from the App Store. However, a Met Opera on Demand subscription is required to access the app and its content.

Is there a free trial for the app?

Anyone can sign up for a free 7-day trial of Met Opera on Demand, and enjoy unlimited access to the iPad and the website during the free trial.

What are the technical requirements for the app?

With the July 2014 release of Version 2.0.0, the app is accessible on every generation of full-size iPad and the iPad mini except the first generation iPad . At a minimum, iOS 6.1 is required - although the latest version of iOS is recommended. A Wifi internet connection is required, and a Wifi download speed of at least 2.5 mbps is recommended.

Why does the video occasionally fade to a black screen while the audio continues to play?

The app is designed to deliver audio-only playback of all videos if the Wifi internet connection is unable to support the video stream. This can happen if the Wifi download speed falls below 1.5 mbps due to interference with the Wifi signal, too many devices sharing a single Wifi connection, and switching to 3G (or 4G) if the Wifi connection is lost. Please consult Apple's website for support with Wifi troubleshooting on the iPad.

How can I test the speed of my Wifi connection?

There are a number of free and paid apps available in the App Store to test the speed of your Wifi connection. (The Speedtest.net Mobile Speed Test app is one example. Please note: This app is not monitored or maintained by the Met. We do not guarantee the accuracy or completeness of any information contained in or delivered by this app.)

Will the app work over 3G?

You may be able to access the app over a 3G (or 4G) cellular connection, but video playback is not guaranteed and optimal quality of both video and audio should not be expected over 3G. Please note that accessing the app over 3G is also likely to use a large amount of data.

Does the app work on the iPad mini?

Yes, the Met Opera on Demand iPad app is fully functional on the iPad mini.

Does the app work on the iPhone?

No, at this time the Met Opera on Demand app is only available for the iPad.

Does the app support AirPlay?

Yes, with the July 2014 release of the Version 2.0.0 update to the Met Opera on Demand app AirPlay is now fully supported and integrated.

Are subtitles available when viewing videos on my TV with Apple TV via AirPlay?

Yes, the latest Met Opera on Demand iPad app now supports full subtitle functionality when AirPlay is in use, so that available multi-language subtitles will appear over the video on your TV. When you begin a video on your iPad and then turn on AirPlay to watch on your TV, you will need to select your subtitle language from the drop-down menu on the iPad. If the subtitles do not appear on your TV after you have selected an available language on the iPad, you may need to turn AirPlay off and on again and try selecting a subtitle language again. Alternatively, you may also change the settings on your Apple TV so that your preferred subtitle language is always on when you activate AirPlay from the iPad app. (Please note that if you do this, the subtitle language set on your Apple TV will only apply if that language is available for the specific Met Opera on Demand performance being played, and if the language is not available then it will default to displaying English subtitles. Also, if you adjust the settings on your Apple TV, this change will apply to other apps on your Apple TV and those on your iPad where you use AirPlay.) To set a default subtitle language on your Apple TV, go to Settings > Audio & Video > Subtitle Language and select from the list of available languages.

How do I modify the appearance of the subtitles on my iPad?

The default settings for the Met Opera on Demand iPad app should display subtitles on your iPad with a medium-sized, white Helvetica font without any background color (so that the text appears on your screen like subtitles and not like closed captioning.) However, users may modify the default appearance via their device settings menu at: Settings > General > Accessibility > Subtitles & Captioning > Style. If you simply want larger text for the subtitles, choose the “Large Text” style. You may also use the “Create New Style…” option to specify your own style with control over Font, Size, Color, Background Color and Opacity, and more. Please note that each individual setting within a custom Style has a “Video Override” option which must be disabled for your setting to replace the app’s default style settings.

How do I modify the appearance of the subtitles on my Apple TV/AirPlay?

At this time, the iPad app’s default style settings for subtitles will not apply on your TV when using Apple TV and AirPlay. In order to adjust your settings to match the iPad app’s default style for subtitles, you can create a custom style. On your Apple TV, go to Settings > General > Accessibility > Subtitles & Captioning > Style > Edit Styles > Create New Style. To remove any visible box around and behind the subtitles as they appear on the TV, set the Background – Opacity to 0%. All of the other setting defaults on the Apple TV match what is set in the iPad app, but you may also wish to adjust the size of the subtitles as they appear on the TV, etc. Below are each of the default settings in place for the iPad app (again, most of which do match the default settings on Apple TV):
Text – Font: Helvetica (iPad app and Apple TV default)
Text – Size: Medium (iPad app and Apple TV default; users may prefer larger or smaller text)
Text – Color: White (iPad app and Apple TV default)
Text Background – Color: Black (iPad app and Apple TV default)
Text Background – Opacity: 0% (this is the key setting to adjust for standard subtitle styling instead of closed captions styling)
Advanced – Text Opacity: Opaque (iPad app and Apple TV default)
Advanced – Text Edge Style: Drop Shadow (iPad app and Apple TV default)

How can I use AirPlay when watching “Free Preview” clips in the app?

The full AirPlay functionality available in the latest Met Opera on Demand iPad app is only accessible after you have logged into the app as a subscriber or free 7-day trial user. The AirPlay icon will only appear automatically in the video player within the app when you are logged in. If you are not logged in to the app and are watching “Free Preview” content, you may turn on “Mirroring” via your device control panel (swipe up from the bottom of the screen), but this will not deliver the complete AirPlay experience built into the app. New users can sign-up for a free 7-day trial on the Met website, and then login to the app to unlock all of the AirPlay functionality.

How does the “Continue Watching and/or Listening” feature work?

The new Met Opera on Demand iPad app will now allow you to stop playback at any point during an opera, and return to that same point and resume playback later. On the app’s new “Home” screen, when users are logged in they will see the “Continue Watching and/or Listening” carousel just below the large rotating graphic. Here users will see up to 25 of their most recently viewed operas, with a small pink indicator at the bottom of the photo showing their progress in watching that opera. Simply tap on the image to return to the opera and press play to resume where you left off. An opera will automatically be removed from your “Continue Watching” lineup after you have reached the end. And if you have more than 25 operas in your list, the next opera you watch will replace the oldest one when the app refreshes. This feature also works if you start watching on your iPad and wish to continue watching it on your computer later (or vice versa). Just login to the website with the same username and password, and when you begin playback of an opera that was already in progress on your iPad the player will ask you if you wish to resume or start over from the beginning.

Why does the app keep playing even after I close out of it?

The new Met Opera on Demand iPad app incorporates the “Multitasking” capabilities available in iOS to allow the audio content of an opera to continue playing “in the background” if you close out of the app (by pressing the “Home” button on the bottom of the iPad or the “Sleep/Wake” button on the top of the iPad) or if your iPad is set to “Auto-Lock” after a certain time. When the audio playback continues in the background, you can use other apps and then return to the Met Opera on Demand app to stop playback. If you do not wish for the playback to continue, simply press the pause button in the player before closing the app or go “Back” from the player page to one of the app’s main navigation screens to stop playback that way.

How do I subscribe to the app?

A Met Opera on Demand subscription will allow you to access the service with the app and through our website. You cannot subscribe through the app. To subscribe on your iPad, open Safari and visit www.metoperaondemand.org. Please refer to the Account Questions above for more information about setting up an account, pricing, and more. Once you have subscribed through the website, return to the app and login with your username and password.

Can I rent indivudal operas to watch with the app?

No, at this time access to the app is limited to active Met Opera on Demand subscribers. While you can purchase one-time rentals for the Met Opera on Demand website, these purchases cannot be accessed with the iPad app.

Is the app available outside the US??

Yes, the Met Opera on Demand iPad app is currently available in every App Store supported by Apple.

Are there any geographic restrictions for the operas in the app?

There are a small number of specific performances that are available on the Met Opera on Demand website but not through the app. Please refer to our list of Limited Availability titles for more information.

 

Contact Us

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How do I contact Met Opera on Demand customer support?

Please call our customer service center at (212) 362-6000 or send an email to ondemand@metopera.org.  Please know that support for Met Opera on Demand is limited to the hours of operation of the Met's Customer Support Center.  Regular hours during the opera season are: Monday through Saturday, 10 am to 6 pm and Sunday, 12 pm to 6 pm. 

What information should I include with a customer support / technical assistance inquiry?

Please provide as much detail as you can when contacting customer support, including a complete description of the issue(s) you are having with Met Opera on Demand, the date and time you experienced the issue(s), and whether your issue(s) is specific to one Met Opera on Demand titles.  It will also help us troubleshoot your problem to include specific information about your computer setup, including: Operating System and Version/Service Pack; Browser and Version; Type of Internet Connection and Connection Speed; System RAM and Video RAM; Flash Version.