FAQs: Tickets & Subscriptions

 

How do I buy tickets?

Information on subscriptions may be found here.

Tickets to individual performances may be requested by one of the following methods:

Web site — via our Calendar.
For the best web experience, the Met recommends the following web browsers:

Microsoft Internet Explorer 9+
Apple's Safari 6+
Google Chrome 21+
Mozilla Firefox 15+

By Mail — Met Ticket Service, Metropolitan Opera, Lincoln Center, New York, New York 10023, U.S.A.

By Phone — Call 212-362-6000: Monday through Saturday 10 am to 8 pm ET & Sunday noon to 6 pm ET (From Monday, July 28th - Sunday, August 22nd hours will be Monday through Saturday 10 am to 6 pm ET & Sunday noon to 6 pm ET)

By Fax — 212-870-7695

At the Box Office — Listed below

Group Sales — For 10 or more tickets to a performance, call 212-501-3410 Monday through Friday 10 am to 6 pm ET, or fax your order to 212-721-4357

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What are the Box Office hours?

Hours:

Wednesday, July 30 - Friday, August 22:
Monday through Saturday, 10 am - 6 pm
Sunday, Noon - 6 pm

Location:

North end of the front lobby

Return/Refund Policy

Subscribers have certain exchange privileges and should contact a Customer Care Representative at 212-362-6000 for assistance. There are no refunds, exchanges or cancellations on single sale tickets.

Ticket Donations

If you are unable to use your tickets, you may donate them to the Metropolitan Opera for resale until curtain time by calling Met Ticket Service at 212-362-6000, or by mailing tickets to:

Metropolitan Opera
P.O. Box 1704
New York, NY 10023

Ticket donations must be received prior to the performance. Once your donated tickets are received by the Met, a tax receipt will be mailed to you approximately four weeks after the performance. If you choose to donate your ticket in person at the Box Office, a tax receipt will be issued at that time.

Are there any discount tickets?

Standing Room Tickets

Standing Room Tickets go on sale at 10 am on the day of the performance. For more information please call 212-362-6000.

$25 Orchestra Standing Room Tickets

Monday – Saturday evenings: May be purchased at the box office, by phone and online
Saturday Matinees: May be purchased at the box office or by phone

$17 Family Circle Standing Room Tickets

Monday – Friday: May be purchased when Family Circle seating is sold out, at the box office, by phone and online
Saturday Matinees: May be purchased at the box office or by phone
Saturday Evenings: May be purchased at the box office, by phone and online

Standing Room Tickets for Gala Events

Standing room tickets for gala events are available in the Orchestra for $40 per ticket and in the Family Circle for $28 per ticket.

Student Discount Tickets

The Met Opera Students program offers full-time undergraduate and graduate students the opportunity to purchase student tickets to select performances at a special student rate. Met Opera Student tickets are available online, by phone and at the Box Office. Register for Met Opera Students by completing the online form and submitting a copy of your valid, full-time student ID. Met Opera Students must be enrolled in a full-time undergraduate or graduate degree program in order to be validated for the program. Once registered, you'll be the first to know about other student discounts and special offers.

Student tickets are also available for purchase at the Metropolitan Opera Box Office beginning at 10 am on the day of the performance pending availability. A valid, full-time undergraduate or graduate student ID must be presented at the time of purchase.

Prices are $25 + $2.50 facility fee for weekday performances and $35 + $2.50 facility fee for Friday and Saturday performances. Student performances change frequently and purchases are subject to ticket availability. Limit of two tickets per performance.

Corporate Discount Tickets

Discounts are available for employees of our Corporate Discount program. Please check with your company to see if it participates or contact the Met at 212-362-6000.

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What is your refund, cancellation and cast change policy?

There are no refunds, exchanges or cancellations on single tickets. Casting and pricing are subject to change without notice. Subscribers have certain exchange privileges, which are explained in our Subscriptions section. If you are unable to use your tickets, you may donate them to the Metropolitan Opera for resale until curtain time by calling Met Ticket Service at 212-362-6000, or by mailing tickets to:

Metropolitan Opera
P.O. Box 1704
New York, NY 10023

Ticket donations must be received prior to the performance. Once your donated tickets are received by the Met, a tax receipt will be mailed to you approximately four weeks after the performance date. If you choose to donate your ticket in person at the Box Office, a tax receipt will be issued at that time.

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How does Print Your Own Tickets work?

When you select this as your delivery method, you will receive two emails. One email that includes your confirmation and a second email that includes a PDF of the tickets. We recommend that you save the tickets to your computer.

Note: In order to open the attachment containing your tickets, Adobe Acrobat Reader 7.0 or higher is needed. Adobe can be downloaded for free at http://www.adobe.com/reader.

When will I receive my tickets via email?

You will receive a separate, second email with a PDF attachment containing your ticket(s) within an hour. Please add Tickets@metopera.org and PrintTickets@metopera.org as safe senders in your address book. If you do not receive the email containing your tickets within 24 hours, please contact Customer Care at 212-362-6000 or email us at PrintTickets@metopera.org.

Important: Mac users please read! 
Your ticket should look like the image below. Please enlarge for details.

PAH_small.jpg

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What are the benefits of using Print Your Own Ticket?

• No more worrying about misplaced tickets.
• Avoid waiting in lines or for the mail.
• They can be printed at your convenience.

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Do I need any special hardware or software to use Print Your Own Ticket?

• Any inkjet or laser printer set to the highest resolution is capable of printing your tickets.
• Tickets should be printed in full size on 8.5” x 11” plain white paper.
• Tickets can be printed in color or black ink.
• Adobe Acrobat Reader 7.0 or higher. Adobe can be downloaded for free at http://www.adobe.com/reader.

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How do I print my tickets on my computer?

• Tickets are e-mailed as an attached PDF file.
• Save the attachment on your computer.
• Print them at your convenience.
• Each ticket will print on a separate page.

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When will I receive my tickets via email?

You will receive a separate, second email with a PDF attachment containing your ticket(s). Please add Tickets@metopera.org and PrintTickets@metopera.org as a safe sender in your address book. If you do not receive this email within 24 hours, please contact Customer Care at 212-362-6000 or e-mail us at PrintTickets@metopera.org.


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What is Dynamic Pricing?

Prices for all performances are subject to change (increase and decrease) based on sales. The prices on the website are adjusted in real time and reflect the most current price for each performance.

Q: Are Subscription tickets subject to dynamic pricing?

A: Tickets purchased as part of a full subscription are not subject to dynamic pricing. Your prices are locked in for the entire season at the time of purchase. Additional single tickets purchased after your subscription package are subject to dynamic pricing.

Q: How do you decide when to raise or lower prices?

A: Sales are analyzed on a per-performance and per-section basis and prices are adjusted based on changes in sales. 

Q: What happens if prices lower after I buy my tickets?

A: As with all of our tickets, all sales are final.

Q: How do I know what the price is for an individual performance?

A: Ticket prices on metopera.org are updated in real time and reflect the current price for each performance. You can also call 212-362-6000 or visit the Met Box Office for up-to-date pricing information.

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