Position: Outbound Fundraising Administrative Assistant

January 2014

Position Summary

The Outbound Fundraising Administrative Assistant coordinates the administrative functions of the Tele-fundraising department including full staff scheduling, departmental payroll, coverage of supervisory tasks when needed and other duties as assigned. Must be an outstanding, positive self-motivator and work well within a team environment. Be a part of an exciting world-class institution and the largest non-profit performing arts organization in the country.  

Primary Responsibilities

  • Prepare and submit payroll and bonus for all fundraising reps
  • Maintain attendance records staff and generate schedules
  • Perform ticket orders, process gifts and handle other updates to constituent records in Tessitura
  • Manage data entry of telephone pledges taken via auto dialer or paper; verify and correct orders
  • Coordinate dialer maintenance as required
  • Maintain, generate and distribute reports
  • Manage Calling Floor when necessary 
  • Provide inbound phone coverage as needed, including handling calls from the callback line
  • Coordinate maintenance of call center equipment and manage inventory of campaign materials, including forms, paper leads, supplies, etc
  • Maintain office files and expense records, process invoices for payment, and coordinate general office activities
  • Process mail and interoffice correspondence

Qualifications and Skill Requirements

  • B.A. degree or equivalent
  • Excellent computer skills; proficiency in Microsoft Office Suite; knowledge of Tessitura strongly preferred or other donor database equivalent
  • Payroll/Bookkeeping
  • Data Entry
  • Experience in a fast paced environment
  • Excellent interpersonal, organizational and communication skills both written and verbal
  • Call Center experience a plus
  • Energetic team player who works well with all personality types
  • Attention to detail
  • Ability to work well under pressure
  • Weekend work required
  • Excellent attendance
  • Complementary tickets offered to many performances

To Apply:

Please send resume and cover letter with salary requirements to:


E-Mail (Preferred): resumes@metopera.org