Position: Telemarketing Administrative Assistant

January 2015

Position Summary

This position coordinates the administrative functions of the Outbound Tele-fundraising department including MOA Fund billing and follow up, phone coverage, Local 210 and administrative payroll, and other duties as assigned. 

Primary Responsibilities

  • Prepare and submit payroll and bonus for all Local 210 reps, off-site callers, and Outbound Supervisors.
  • Maintain attendance records for Local 210 reps.
  • Maintain and generate caller schedules.
  • Data Entry of pledges via telephone auto dialer or paper; verify and correct orders.
  • Dialer maintenance as required.
  • Maintain, generate and distribute reports.
  • Add new hires to Dialer, Bonus Application, & Payroll System.
  • Oversee Calling Floor.
  • Provide phone coverage as needed including handling calls from the callback line.
  • General maintenance of call center, equipment, and campaign materials including forms, paper leads, supplies, etc.
  • Maintain office files and expense records, pay bills, and coordinate general office activities.
  • Process mail and interoffice correspondence.
  • Maintenance of customer’s tessitura records.
  • Other duties as assigned.

Qualifications and Skill Requirements

  • B.A. Degree preferred or equivalent.
  • Computer literate, knowledge of Tessitura, Microsoft Office Suite, etc.  Payroll/Bookkeeping.
  • Data Entry.
  • Experience in a fast pace and changing environment.
  • Excellent interpersonal, organizational and communication skills both written and verbal.
  • Call Center experience.
  • Team participation.
  • Ability to work well under pressure.
  • Weekend work required.
  • Excellent attendance.

To Apply:

Please send your resume with a cover letter.

E-Mail (Preferred): resumes@metopera.org