Please provide as much detail as you can when contacting customer support, including a complete description of the issue(s) you are having with Met Opera on Demand, the date and time you experienced the issue(s), and whether your issue(s) is specific to one Met Opera on Demand titles. It will also help us troubleshoot your problem to include specific information about your computer setup, including: Operating System and Version/Service Pack; Browser and Version; Type of Internet Connection and Connection Speed; System RAM and Video RAM; Flash Version.
Met Opera on Demand: Student Access - FAQs
TROUBLESHOOTING QUICK TIPS
Below are troubleshooting steps to take first if you have problems streaming the Met Opera on Demand content on your computer or mobile device. We recommend trying all of these steps (as applicable) to address the most common problems streaming high-quality video and audio content.