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Met Opera on Demand: FAQ

Quick Links:

Met Opera on Demand Homepage and Full Catalog Listing

Learn More (introduction/overview)

Subscribe

Gift Subscriptions

Manage Subscription

 

Most common questions

Troubleshooting quick tips

technical questions

Account Questions

Product Questions

iPad app

Android app

Roku Channel

Samsung Smart TV App

contact Customer support

 

most common questions

What is Met Opera on Demand?

Met Opera on Demand is the online streaming service that allows users to watch and listen to 550 Met performances over the internet.

This online streaming catalog includes HD videos (from the Met’s award-winning Live in HD series of worldwide cinema transmissions), classic telecasts (standard-definition videos that were originally broadcast live on television from 1977-2003), and radio broadcast (audio-only) performances dating back to 1935 (from the Met’s long-running series of Saturday matinee radio broadcasts as well as more recent satellite radio broadcasts.)

Subscribers to Met Opera on Demand enjoy unlimited access, anywhere in the world, to everything available through the service. Met Opera on Demand is now available and accessible on many of the most popular device and platforms, including: computers (desktop or laptop, directly through the Met website), tablets (iPad and Android), smartphones (Android), and TVs (via Roku Channel or Samsung Smart TV app.)

New users are invited to enjoy a 7-day Free Trial to explore everything available on Met Opera on Demand.

How does the Free Trial work?

New users can explore everything available on Met Opera on Demand with a free, introductory 7-day trial. To begin, simply click “Start Your Free Trial”, log in to the Met website (or Register if you do not yet have an account), and provide a credit card to activate your free trial. Your credit card will not be charged at this time. If you do not cancel your trial before the end of 7 days, it will automatically convert to a Monthly subscription and the Met will charge your credit card $14.99/month until you choose to cancel. You may cancel the Free Trial or subscription at any time on the Met website, but please note that no refunds will be given.

How fast does my internet connection need to be?

A fast and reliable broadband internet connection is required for Met Opera on Demand. At a minimum, your download speed must be 1.5 mbps. For optimal playback, especially for HD videos, we recommend download speeds of at least 3 mbps. Faster download speeds will ensure a better playback experience on all devices currently supported by Met Opera on Demand.

How do I cancel my subscription?

You may cancel your subscription at any time by visiting the Manage Subscription page. You must be logged in to see the Manage Subscription link in the drop-down menu that appears with your username on top of the Met Opera on Demand homepage. All cancellations (including the Free 7-day Trial) can only be processed online on the Manage Subscription page. Please do not contact customer support for cancellation requests. Please note, all payments are final and no refunds will be given.

How do I reset my password?

Visit the Forgot Password page, enter your email address, and you will be sent instructions for resetting your password.

 

Troubleshooting Quick Tips

 

Below are troubleshooting steps to take first if you have problems streaming the Met Opera on Demand content on your computer or mobile device. We recommend trying all of these steps (as applicable) to address the most common problems streaming high-quality video and audio content.

 

Ensure your internet connection is fast enough

- For HD video, a download speed of at least 3mpbs is recommended.

- Run a speed test to check your internet speed.

- If you are using Wifi, try connecting to the internet with a hard-wired connection.

- Close other applications on your device and disconnect other devices using the same WiFi network.

- Reset and/or turn off and restart your modem and/or router.

- Move your devices closer to your WiFi router.

Make adjustments to your internet browser

- If you are having problems in one browser (Chrome, Firefox, Internet Explore or Safari), try a different one.

- Clear browser cache and/or close & restart your browser.

- Close other tabs in your browser.

- Ensure you are using the latest updates of your preferred browser.

- Ensure browser zoom is set to 100% (actual size.)

Download all applicable software updates

- Update your internet browser to the latest version

- Update Adobe Flash to the latest version.

- Update your device's operating system (OS) to the latest version.

 

Technical Questions

 

What are the basic system requirements for accessing Met Opera on Demand?

To watch Met Opera on Demand streaming video content on your computer or mobile device, you must have:

- A broadband internet connection with a recommended minimum download speed of 3 mbps for HD video content.

- A desktop or laptop computer running either Microsoft Windows (XP or higher) or Mac OS X (version 10.6 or later) OR an Apple mobile device running iOS (version 7.0 or later) or Android mobile device running Android (version 4.1 or later.)

- One of the following supported internet browsers: Chrome (version 42 or higher); Firefox (version 37 or higher); Internet Explorer (version 9 or higher); Safari (version 7 or higher). In most cases, we recommend updating your preferred browser to the latest available version to ensure the most reliable and secure experience.

- Adobe Flash Player installed for your browser.

- Javascript and Cookies enabled in your browser.

How fast does my internet connection need to be?

A fast and reliable broadband internet connection is required for Met Opera on Demand. At a minimum, your download speed must be 1.5 mbps. For optimal playback, especially for HD videos, we recommend download speeds of at least 3 mbps. Faster download speeds will ensure a better playback experience on all devices currently supported by Met Opera on Demand.

How do I test my internet connection speed?

There are numerous free tools available online to test your internet connection speed, including Speedtest.net.

Please note that many factors determine the download speed available via your internet connection at any given time. Even if an online speed test tool indicates that you have, for example, a download speed of 5 mbps - you may not actually be streaming Met Opera on Demand videos at that speed.

My browser freezes or crashes when I try to play a Met Opera on Demand opera. What should I do?

Please refer to the information above to ensure that your computer meets the site's technical requirements, that your internet connection speed is sufficient, that your settings for Adobe Flash are adjusted appropriately, and that all other suggestions detailed above have been considered.

Why am I not seeing subtitles?

First make sure you have selected a subtitle language from the Subtitles menu and that the subtitles are not turned off. It may also be necessary to refresh your browser. If they are still not appearing, clear your browser cache and restart the browser. If you use different internet browsers, please check for subtitles in each before contacting customer support for further assistance.

 

 

Account Questions

 

Do I need to set up an account?

Yes, all Met Opera on Demand customers will need to have an active account, with a username and password to login to the Met website. If you currently have a subscriber account on metopera.org, you will be able to access Met Opera on Demand through that same account.

I already have an account on metopera.org. Do I need to set up a separate account for Met Opera on Demand?

No. You can use the same username and password to access Met Opera on Demand and process payments for subscriptions and individual rentals.

Will I be able to access my account and/or my current rentals from any computer and/or internet connection?

Yes, you will be able to access your account from any computer and enjoy Met Opera on Demand, as long as the computer you are using meets the minimum system requirements, has Flash installed, etc.

Can I preview an opera before deciding to rent it or subscribe?

Met Opera on Demand offers a rotating lineup of free opera preview clips to introduce customers to the Met Opera on Demand experience. On any given day, you may not be able to preview the specific opera in which you are interested but we hope you will take advantage of the free previews available at that time.

Additionally, new users may register for a one-time, free 7-day trial subscription. During this free trial, users can enjoy unlimited access to all of the content available on Met Opera on Demand. Please note that free trial subscriptions must be cancelled before the end of the 7-day trial period or users will become monthly subscribers at the $14.99 rate.

Why am I being asked to provide my credit card information to begin the free 7-day trial of Met Opera on Demand?

The free 7-day trial period serves as an introduction to Met Opera on Demand that for your convenience will convert to an ongoing monthly subscription unless you choose to cancel before the end of the trial period. Your credit card information is obtained at the beginning of the trial period, but will not be charged if you cancel before the end of that 7-day period.

How much does Met Opera on Demand cost?

There are several different options available to experience Met Opera on Demand.

Subscriptions offering unlimited access are available for $14.99 per month or $149.99 per year. Current Met Members at the $150 level and above can purchase a discounted annual subscription to Met Opera on Demand for $99.99.

Non-subscribers can rent individual operas for a one-time rental fee of $4.99 for HD videos and $3.99 for audio performances and non-HD videos. Individual rentals may be played in a 24-hour window within 30 days of purchase, and are only accessible through the website (and not in any of the available apps.)

I am a Met subscriber. Are there subscriber discounts available for Met Opera on Demand?

There is no discount available for season subscribers. However, there is a special offer available to Met Members at the $150 level and above for a discounted annual subscription for $99.99. To learn more about Met Memberships, please visit: Met Membership

How can I give a gift subscription to Met Opera on Demand?

Annual subscriptions ($149.99) to Met Opera on Demand can be purchased as gifts on the Gift Subscriptions page. Gift subscriptions are non-renewing, and you can choose to send a Gift Card in the mail or an E-Gift via email. Your gift recipient will receive instructions for easily redeeming their gift online and beginning their year of Met Opera on Demand access. Met Opera on Demand gift subscriptions may also be purchased in the Met Opera Shop.

Are subscriptions available for institutions such as schools and libraries?

Yes. Met Opera on Demand: Student Access now makes the Met's online catalog of full-length performances available to university and college libraries through an institutional license. Visit metopera.org/studentaccess to learn more about this new offering, including information about the license, requesting a free trial for your school, and more.

If I decide to upgrade from a one-time rental to a subscription, can I apply the cost of my rental to my subscription price?

No, but we certainly hope that after experiencing Met Opera on Demand through a one-time rental that you will consider a subscription that will give you access to the entire Met Opera on Demand catalog for the duration of your subscription.

How long is my one-time rental good for?

Upon purchasing an individual rental, you have 30 days to begin playback of that opera. Once you click play on a rented opera, you then have 24 hours to watch and/or listen. Your active rentals will appear on the Met Opera on Demand homepage when you are logged in. Remember, rentals are only accessible through our website (and not through any of the available apps.)

It appears as though my rental or subscription transaction has been processed, but I am unable to play the selected video in Met Opera on Demand. How can I solve this problem?

First, please make sure that your computer and internet connection meet all of the system requirements detailed above. If the problem is not resolved, users should contact us at ondemand@metopera.org or call customer service at (212) 362-6000.

How can I update the billing credit card for my Met Opera on Demand subscription?

On the Manage Subscription page, the Your Payment Methods section allows you to add a new credit card, change your billing credit card, or edit the expiration date on your current credit card.

Please note that the system will not allow users to delete a credit card from the account if that card is being billed for an active subscription; users wanting to delete a card in this case would either have to select a new card for their subscription billing or cancel their subscription.

How can I update the expiration date for the billing credit card on my Met Opera on Demand subscription?

Visit the Manage Subscription page, select Your Payment Methods and then edit the card you wish to update. Change the expiration date and click Update.

How do I cancel my subscription to Met Opera on Demand?

You may cancel your subscription at any time by visiting the Manage Subscription page. You must be logged in to see the Manage Subscription link in the drop-down menu that appears with your username on top of the Met Opera on Demand homepage. All cancellations (including the Free 7-day Trial) can only be processed online on the Manage Subscription page. Please do not contact customer support for cancellation requests. Please note, all payments are final and no refunds will be given.

 

 

Product Questions

 

Do Met Opera on Demand operas include subtitles?

Yes, all Met Opera on Demand videos offer English subtitles. Also, the most recent HD video additions to the Met Opera on Demand catalog offer subtitles in French, German, Italian, Portuguese, Russian, Spanish, and/or Swedish as well. Click on the Subtitles menu to choose from the available subtitles, or to turn off subtitles. Users can switch between any of these options at any time during playback of an opera (even in full-screen.)

Can I turn off the subtitles?

Yes. The Subtitles menu in the player offers an option for Subtitles Off.

Are the subtitles available in languages other than English?

Yes. Most HD videos offer subtitles in multiple languages, with the most recent HD videos offering subtitles in French, German, Italian, Portuguese, Russian, Spanish, and/or Swedish as well as English. Click on the Subtitles menu in the player to choose from the available subtitles, or to turn off subtitles. Users can switch between any of these options at any time during playback of an opera.

Is Met Opera on Demand accessible outside the US?

Yes. Met Opera on Demand is accessible worldwide, provided your device and internet connection meet the site's technical requirements. Please note that a small number of Met Opera on Demand titles are geo-restricted due to copyright and other clearance issues. Click here for a list of geo-restricted titles and their availability.

What is the difference between high-definition videos and standard-definition videos?

In 2006, the Metropolitan Opera began filming select performances in high-definition video, offering the highest quality in terms of picture clarity and sound. Most of those HD videos are available on Met Opera on Demand offering a viewing experience on your computer that delivers noticeably sharper images and improved sound quality.

What is the aspect ratio for Met Opera on Demand videos?

High-definition videos on Met Opera on Demand present in a 16:9 aspect ratio, while standard-definition videos present in a 4:3 aspect ratio. Users may need to adjust their screen resolution settings to find the right setting for enjoying Met Opera on Demand videos on any given computer.

I don’t see my favorite opera listed among the options available on Met Opera on Demand. Will it be available in the future?

Quite possibly. New video and audio titles are added to the Met Opera on Demand catalog every month. Please email us at ondemand@metopera.org with inquiries about specific operas/performances.

If I stop an opera in the middle, can I later resume playback at the same spot?

Yes. You can stop playback at any point and when you return to that opera it will load right where to left off. (If you wish to resume playback from another point, use the Track List to do so.) Up to 25 of your most recently viewed operas are accessible on the Met Opera on Demand homepage under Resume Watching/Listening when you are logged in.

Can I download an opera from Met Opera on Demand to my iPod or a DVD?

No, all Met Opera on Demand products are only available for streaming through the Met Opera website and Met Opera on Demand apps.

Is Met Opera on Demand accessible on mobile devices?

As of June 2015, Met Opera on Demand is fully accessible on Android and iOS (Apple) tablets and smartphones. For the best experience on an iPad (including full AirPlay support to watch on your Apple TV as well), we recommend downloading the free Met Opera on Demand iPad app from the App Store.

Can I watch Met Opera on Demand videos on my television?

The new Met Opera on Demand Roku channel is the easiest way, at this time, to enjoy Met Opera on Demand on your television. See the Roku section below.

With the Met Opera on Demand iPad app, you may also use AirPlay to watch the content on your TV if you also have an Apple TV device.

If you already have your computer connected to your television, you should be able to view the Met Opera on Demand videos on your television with connected audio as well.

Can I watch Met Opera on Demand through Apple TV?

With the July 2014 release of Version 2.0.0 of the Met Opera on Demand iPad app, users can now watch Met Opera on Demand on their Apple TV via AirPlay. Please see below for more information.

 

 

iPad App

 

What is the Met Opera on Demand iPad app?

The iPad app is a customized Met Opera on Demand experience, designed specifically for and accessible only on Apple iPads and iPad minis.

How much does the app cost?

The app itself is free to download from the App Store. However, a Met Opera on Demand subscription is required to access the app and its content.

Is there a free trial for the app?

Anyone can sign up for a free 7-day trial of Met Opera on Demand on the Met website, and enjoy unlimited access to the iPad and the website during the free trial.

What are the technical requirements for the app?

With the July 2014 release of Version 2.0.0, the app is accessible on every generation of full-size iPad and the iPad mini except the first generation iPad . At a minimum, iOS 6.1 is required - although the latest version of iOS is recommended. A Wifi internet connection is required, and a Wifi download speed of at least 2.5 mbps is recommended.

Why does the video occasionally fade to a black screen while the audio continues to play?

The app is designed to deliver audio-only playback of all videos if the Wifi internet connection is unable to support the video stream. This can happen if the Wifi download speed falls below 1.5 mbps due to interference with the Wifi signal, too many devices sharing a single Wifi connection, and switching to 3G (or 4G) if the Wifi connection is lost. Please consult Apple's website for support with Wifi troubleshooting on the iPad.

How can I test the speed of my Wifi connection?

There are a number of free and paid apps available in the App Store to test the speed of your Wifi connection. (The Speedtest.net Mobile Speed Test app is one example. Please note: This app is not monitored or maintained by the Met. We do not guarantee the accuracy or completeness of any information contained in or delivered by this app.)

Will the app work over 3G?

You may be able to access the app over a 3G (or 4G) cellular connection, but video playback is not guaranteed and optimal quality of both video and audio should not be expected over 3G. Please note that accessing the app over 3G is also likely to use a large amount of data.

Does the app work on the iPad mini?

Yes, the Met Opera on Demand iPad app is fully functional on the iPad mini.

Does the app work on the iPhone?

No, at this time the Met Opera on Demand app is only available for the iPad. But the Met Opera on Demand website is now fully accessible on the iPhone (as well as Android smartphones and tablets.)

Does the app support AirPlay?

Yes, with the July 2014 release of the Version 2.0.0 update to the Met Opera on Demand app AirPlay is now fully supported and integrated.

Are subtitles available when viewing videos on my TV with Apple TV via AirPlay?

Yes, the latest Met Opera on Demand iPad app now supports full subtitle functionality when AirPlay is in use, so that available multi-language subtitles will appear over the video on your TV. When you begin a video on your iPad and then turn on AirPlay to watch on your TV, you will need to select your subtitle language from the drop-down menu on the iPad. If the subtitles do not appear on your TV after you have selected an available language on the iPad, you may need to turn AirPlay off and on again and try selecting a subtitle language again. Alternatively, you may also change the settings on your Apple TV so that your preferred subtitle language is always on when you activate AirPlay from the iPad app. (Please note that if you do this, the subtitle language set on your Apple TV will only apply if that language is available for the specific Met Opera on Demand performance being played, and if the language is not available then it will default to displaying English subtitles. Also, if you adjust the settings on your Apple TV, this change will apply to other apps on your Apple TV and those on your iPad where you use AirPlay.) To set a default subtitle language on your Apple TV, go to Settings > Audio & Video > Subtitle Language and select from the list of available languages.

How do I modify the appearance of the subtitles on my iPad?

The default settings for the Met Opera on Demand iPad app should display subtitles on your iPad with a medium-sized, white Helvetica font without any background color (so that the text appears on your screen like subtitles and not like closed captioning.) However, users may modify the default appearance via their device settings menu at: Settings > General > Accessibility > Subtitles & Captioning > Style. If you simply want larger text for the subtitles, choose the “Large Text” style. You may also use the “Create New Style…” option to specify your own style with control over Font, Size, Color, Background Color and Opacity, and more. Please note that each individual setting within a custom Style has a “Video Override” option which must be disabled for your setting to replace the app’s default style settings.

How do I modify the appearance of the subtitles on my Apple TV/AirPlay?

At this time, the iPad app’s default style settings for subtitles will not apply on your TV when using Apple TV and AirPlay. In order to adjust your settings to match the iPad app’s default style for subtitles, you can create a custom style. On your Apple TV, go to Settings > General > Accessibility > Subtitles & Captioning > Style > Edit Styles > Create New Style. To remove any visible box around and behind the subtitles as they appear on the TV, set the Background – Opacity to 0%. All of the other setting defaults on the Apple TV match what is set in the iPad app, but you may also wish to adjust the size of the subtitles as they appear on the TV, etc. Below are each of the default settings in place for the iPad app (again, most of which do match the default settings on Apple TV):
Text – Font: Helvetica (iPad app and Apple TV default)
Text – Size: Medium (iPad app and Apple TV default; users may prefer larger or smaller text)
Text – Color: White (iPad app and Apple TV default)
Text Background – Color: Black (iPad app and Apple TV default)
Text Background – Opacity: 0% (this is the key setting to adjust for standard subtitle styling instead of closed captions styling) Advanced – Text Opacity: Opaque (iPad app and Apple TV default)
Advanced – Text Edge Style: Drop Shadow (iPad app and Apple TV default)

How can I use AirPlay when watching “Free Preview” clips in the app?

The full AirPlay functionality available in the latest Met Opera on Demand iPad app is only accessible after you have logged into the app as a subscriber or free 7-day trial user. The AirPlay icon will only appear automatically in the video player within the app when you are logged in. If you are not logged in to the app and are watching “Free Preview” content, you may turn on “Mirroring” via your device control panel (swipe up from the bottom of the screen), but this will not deliver the complete AirPlay experience built into the app. New users can sign-up for a free 7-day trial on the Met website, and then login to the app to unlock all of the AirPlay functionality.

How does the “Continue Watching and/or Listening” feature work?

The new Met Opera on Demand iPad app will now allow you to stop playback at any point during an opera, and return to that same point and resume playback later. On the app’s new “Home” screen, when users are logged in they will see the “Continue Watching and/or Listening” carousel just below the large rotating graphic. Here users will see up to 25 of their most recently viewed operas, with a small pink indicator at the bottom of the photo showing their progress in watching that opera. Simply tap on the image to return to the opera and press play to resume where you left off. An opera will automatically be removed from your “Continue Watching” lineup after you have reached the end. And if you have more than 25 operas in your list, the next opera you watch will replace the oldest one when the app refreshes. This feature also works if you start watching on your iPad and wish to continue watching it on your computer later (or vice versa). Just login to the website with the same username and password, and when you begin playback of an opera that was already in progress on your iPad the player will resume right where you left off.

Why does the app keep playing even after I close out of it?

The new Met Opera on Demand iPad app incorporates the “Multitasking” capabilities available in iOS to allow the audio content of an opera to continue playing “in the background” if you close out of the app (by pressing the “Home” button on the bottom of the iPad or the “Sleep/Wake” button on the top of the iPad) or if your iPad is set to “Auto-Lock” after a certain time. When the audio playback continues in the background, you can use other apps and then return to the Met Opera on Demand app to stop playback. If you do not wish for the playback to continue, simply press the pause button in the player before closing the app or go “Back” from the player page to one of the app’s main navigation screens to stop playback that way.

How do I subscribe to the app?

A Met Opera on Demand subscription will allow you to access the service with the app and through our website. You cannot subscribe through the app. To subscribe on your iPad, open Safari and visit www.metoperaondemand.org. Please refer to the Account Questions above for more information about setting up an account, pricing, and more. Once you have subscribed through the website, return to the app and login with your username and password.

Can I rent individual operas to watch with the app?

No, at this time access to the app is limited to active Met Opera on Demand subscribers. While you can purchase one-time rentals for the Met Opera on Demand website, these purchases cannot be accessed with the iPad app.

Is the app available outside the US?

Yes, the Met Opera on Demand iPad app is currently available in every App Store supported by Apple.

Are there any geographic restrictions for the operas in the app?

There are a small number of specific performances that are available on the Met Opera on Demand website but not through the app (or the Roku channel.) Please refer to our list of Limited Availability titles for more information.

 

 

Android App

 

What is the Met Opera on Demand Android app?

The Android app is a customized Met Opera on Demand experience, designed specifically for and accessible only on Android tablets and smartphones.

How much does the app cost?

The app itself is free to download on Google Play. However, a Met Opera on Demand subscription is required to access the app and its content.

Is there a free trial for the app?

Anyone can sign up for a free 7-day trial of Met Opera on Demand on the Met website, and enjoy unlimited access in the Android app (and on all other currently available devices/platforms) during the free trial.

What are the technical requirements for the app?

The app is accessible on most Android tablets and smartphones. At a minimum, Android 4.1 is required - although the latest version of Android is recommended. A Wifi internet connection is required, and a Wifi download speed of at least 2.5 mbps is recommended.

Why does the video occasionally fade to a black screen while the audio continues to play?

The app is designed to deliver audio-only playback of all videos if the Wifi internet connection is unable to support the video stream. This can happen if the Wifi download speed falls below 1.5 mbps due to interference with the Wifi signal, too many devices sharing a single Wifi connection, and switching to 3G (or 4G) if the Wifi connection is lost.

How can I test the speed of my Wifi connection?

There are a number of free and paid apps available on Google Play to test the speed of your Wifi connection. (The Speedtest.net app is one example. Please note: This app is not monitored or maintained by the Met. We do not guarantee the accuracy or completeness of any information contained in or delivered by this app.)

Will the app work over 3G?

You may be able to access the app over a 3G (or 4G) cellular connection, but video playback is not guaranteed and optimal quality of both video and audio should not be expected over 3G. Please note that accessing the app over 3G is also likely to use a large amount of data.

Does the app work on Android smartphones?

Yes, the Met Opera on Demand Android app is available for and accessible on Android smartphones as well as tablets.

Does the app support Chromecast?

Yes, full Chromecast support is available.

Are subtitles available when viewing videos on my TV with Chromecast?

Yes, the Met Opera on Demand Android app supports full subtitle functionality when Chromecast is in use, so that available multi-language subtitles will appear over the video on your TV. When you begin a video on your Android tablet or smartphone and then turn on Chromecast to watch on your TV, the subtitle selection (and styling) on your device will carry through to Chromecast. Once playback over Chromecast is underway, you can switch the subtitle language using the "CC" icon that appears in the lower left corner of your Android device screen during active Chromecast playback. To adjust the styling of the subtitles on your TV, you need to access the "Settings" menu available when you open "Subtitles" in the player on your Android device.

How do I modify the appearance of the subtitles in the app?

The default settings for the Met Opera on Demand Android app should display subtitles on your device with a medium-sized, white Helvetica font without any background color (so that the text appears on your screen like subtitles and not like closed captioning.) However, users may modify the default appearance via the "Settings" option available within the "Subtitles" menu in the app.

How do I modify the appearance of the subtitles on my TV over Chromecast playback?

The appearance and styling of the subtitles on your TV during Chromecast playback will always match whatever settings are in place on your Android device. To adjust size, color, etc., open the "Subtitles" menu in the player on your Android device and select "Settings", where you can make such adjustments. Whatever changes you make here will apply both on your Android device and Chromecast.

How can I use Chromecast when watching “Free Preview” clips in the app?

The full Chromecast functionality available in the Met Opera on Demand Android app is only accessible after you have logged into the app as a subscriber or free 7-day trial user. The Cast icon will only appear automatically in the video player within the app when you are logged in. New users can sign-up for a free 7-day trial on the Met website, and then login to the app to unlock all of the Chromecast functionality.

How does the “Continue Watching and/or Listening” feature work?

The new Met Opera on Demand Android app will now allow you to stop playback at any point during an opera, and return to that same point and resume playback later. On the app’s new “Home” screen, when users are logged in they will see the “Continue Watching and/or Listening” carousel just below the large rotating graphic. Here users will see up to 25 of their most recently viewed operas, with a small pink indicator at the bottom of the photo showing their progress in watching that opera. Simply tap on the image to return to the opera and press play to resume where you left off. An opera will automatically be removed from your “Continue Watching” lineup after you have reached the end. And if you have more than 25 operas in your list, the next opera you watch will replace the oldest one when the app refreshes. This feature also works if you start watching on your Android device and wish to continue watching it on another currently available Met Opera on Demand platform (or vice versa). Just login (to the website or other app) with the same username and password, and when you begin playback of an opera that was already in progress on your Android device the player will resume right where you left off.

Why does the app keep playing even after I close out of it?

The new Met Opera on Demand Android app is designed to allow playback of audio-only content to continue in the background while you use other apps on your Android device. To return quickly to Met Opera on Demand playback in the background, stop playback, or jump to a different track, swipe down from the top of your device screen to open the control shelf where Met Opera on Demand controls will be displayed.

How do I subscribe to the app?

A Met Opera on Demand subscription will allow you to access the service with the app and all other currently available platforms. You cannot subscribe through the app. To subscribe on your Android device, open a web browser and visit www.metoperaondemand.org. Please refer to the Account Questions above for more information about setting up an account, pricing, and more. Once you have subscribed through the website, return to the app and login with your username and password.

Can I rent individual operas to watch with the app?

No, at this time access to the app is limited to active Met Opera on Demand subscribers. While you can purchase one-time rentals for the Met Opera on Demand website, these purchases cannot be accessed with the Android app.

Is the app available outside the US?

Yes, the Met Opera on Demand Android app is currently available in every Google Play Store supported by Google.

Are there any geographic restrictions for the operas in the app?

There are a small number of specific performances that are available on the Met Opera on Demand website but not through the app. Please refer to our list of Limited Availability titles for more information.

 

 

Roku Channel

View/download a brief guide (PDF) for Getting Started With the New Met Opera on Demand Roku Channel.

 

What is the Met Opera on Demand Roku channel?

The Roku channel is a customized Met Opera on Demand experience, designed specifically for and accessible only on Roku players and TVs.

Is Met Opera on Demand available on all models and versions of Roku?

Yes, the Met Opera on Demand Roku channel can be installed on all currently available Roku devices: Roku 1, Roku 2, Roku 3, and Roku 4; Roku Streaming Stick, and Roku TVs.

How do I install the Met Opera on Demand Roku channel?

Met Opera on Demand is now available on Roku with the new Met Opera on Demand Roku channel. The channel is free to add to your Roku. Search for Met Opera in the Channel Store on your Roku and install the channel on your device.

How much does the Roku channel cost?

The channel itself is free to download from the Roku Channel Store. However, a Met Opera on Demand subscription is required for full access to the channel and its content.

Is there a free trial for the Roku channel?

Anyone can sign up for a free 7-day trial of Met Opera on Demand on the Met website, and enjoy unlimited access to the Roku channel (as well as the website and iPad app) during the free trial.

How do I log in to the Roku channel for full access?

After launching the Met Opera on Demand channel on your Roku, select "Log in" from the first screen. There are two login methods available: 1. On a separate device (computer, tablet, or phone), visit www.metopera.org/activate, log in to your Met Opera on Demand account with your existing username and password for the Met website, and then enter the 7-digit Activation number shown on your TV screen. After this successfully completes on the website, you will be automatically logged in to Met Opera on Demand in the Roku channel. 2.) You may also choose to enter your username and password directly on your Roku using the Roku remote.

Can I preview the Met Opera on Demand Roku channel and sample content in the channel without logging in or without a subscription?

Yes. Select “Browse & Preview” from the first screen to enter the channel. Free Preview content is grouped together on the first Catalog screen: select an opera from the Free Preview playlist and watch or listen to available preview tracks. You may also explore and search the full catalog available in the channel and log in from many different screens within the app at any time.

What are the technical requirements for the Roku channel?

The only key requirement is a reliable broadband (high-speed) internet connection with a recommended minimum download speed of 5 mbps.

How do I turn on subtitles for Met Opera on Demand videos on my Roku?

On Roku, Met Opera on Demand’s subtitles are connected to the Roku device’s "Captions" settings. When playback of a video begins, you can turn on subtitles by pressing the "*" button on your remote and selecting "Captions: On". This menu also allows you to select any other subtitle languages available. Alternatively, you may also update your Roku device settings and set Captions to On so that Met Opera on Demand subtitles always appears when playing videos. (Note, this will also cause subtitles/captions to appear in other Roku channels you use.)

Can I adjust how the subtitles appear on my TV?

In the Roku device Settings menu, under Captions, you can make adjustments to the size, color, and other styles for the Met Opera on Demand subtitles. We recommend setting the Background Opacity to "25%" for the most consistent and unobtrusive subtitle display during video playback. (Note, when setting Background Opacity to "OFF", there is currently a limitation with this exact setting such that the subtitle display on the TV does not always respect this user setting and other background opacity settings (25, 50, 75, or 100%) will appear intermittently instead – which is why the recommended Background Opacity setting for now is 25%.)

Can I rent individual operas to watch with the Roku channel?

No, at this time access is limited to active Met Opera on Demand subscribers. While you can purchase one-time rentals for the Met Opera on Demand website, these purchases cannot be accessed in the Roku channel.

Is the Roku channel available outside the US?

Yes, the Met Opera on Demand Roku channel is currently available in every country supported by Roku.

Are there any geographic restrictions for the operas in the Roku channel?

There are a small number of specific performances that are available on the Met Opera on Demand website but not through the Roku channel (or iPad app.) Please refer to our list of Limited Availability titles for more information.

I am having problems playing Met Opera on Demand videos on my Roku. What can I do to fix this?

Most problems or issues with playback quality are tied to the quality of your internet connection at the time of viewing. For best results, a minimum download speed of 5mbps is recommended (especially for viewing HD videos.) If your Roku is using a WiFi (wireless) connection, the Roku box itself should be as close as possible to your wireless router. If you are having continued problems using a wireless connection, try a hard-wired connection if that’s an option on your Roku. Keep in mind that the strength and reliability of your internet connection may vary, and that you may want to contact your internet service provider if you have frequent problems with video playback, network connectivity, and/or download speeds.

How do I log out of the Roku channel?

Users can choose to Log Out on the Information screen, which is accessible from the top navigation menu available on the main catalog page.

What if I have other questions about the Roku channel?

Please refer to other sections of this Met Opera on Demand FAQs for questions about subscribing to the service, cancelling your subscription, accessing features like Favorites and Continue Watching, enjoying your Met Opera on Demand access on other supported devices and platforms, and more.

 

 

Samsung Smart TV App

View/download a brief guide (PDF) for Getting Started With the New Met Opera on Demand Samsung Smart TV app.

 

What is the Met Opera on Demand Samsung Smart TV app?

The Samsung app is a customized Met Opera on Demand experience, designed specifically for and accessible only select Samsung Smart TVs and Blu-ray Players.

Is Met Opera on Demand available on all models and versions of Samsung TVs?

No. The Met Opera on Demand app is only available on select Samsung devices that are enabled with the "Smart Hub" feature. The app will only appear in the "Samsung Apps" section of the Smart Hub on your TV if it is available to download on that specific model.

How do I install the Met Opera on Demand Samsung Smart TV app?

Met Opera on Demand is now available on Samsung with the new Met Opera on Demand Samsung Smart TV app. The app is free to add to your Samsung. To download the new app to your TV, open the Smart Hub, select "Samsung Apps", then select "Categories" > "Videos" and look for Met Opera on Demand within this section. The app will only appear in the "Samsung Apps" section of the Smart Hub on your TV if it is available to download on that specific model.

How much does the Samsung app cost?

The app itself is free to download from Samsung Apps, accessible from the Smart Hub button on your Samsung remote control. However, a Met Opera on Demand subscription is required for full access to the app and its content.

Is there a free trial for the Samsung app?

Anyone can sign up for a free 7-day trial of Met Opera on Demand on the Met website, and enjoy unlimited access to the Samsung app (as well as all other available platforms) during the free trial.

How do I log in to the Samsung app for full access?

After launching the Met Opera on Demand app on your Samsung, select "Log in" from the first screen. There are two login methods available: 1. On a separate device (computer, tablet, or phone), visit www.metopera.org/activate, log in to your Met Opera on Demand account with your existing username and password for the Met website, and then enter the 7-digit Activation number shown on your TV screen. After this successfully completes on the website, you will be automatically logged in to Met Opera on Demand in the Samsung app. 2.) You may also choose to enter your username and password directly on your Samsung using the Samsung remote.

Can I preview the Met Opera on Demand Samsung app and sample content in the app without logging in or without a subscription?

Yes. Select “Browse & Preview” from the first screen to enter the app. Free Preview content is grouped together on the first New Releases screen: select an opera from the Free Preview playlist and watch or listen to available preview tracks. You may also explore and search the full catalog available in the app and log in from many different screens within the app at any time.

What are the technical requirements for the Samsung app?

The only key requirement is a reliable broadband (high-speed) internet connection with a recommended minimum download speed of 5 mbps.

How do I turn on subtitles for Met Opera on Demand videos on my Samsung?

By default, English subtitles will be on for all videos in the Samsung app. To turn subtitles off or select another available language, begin playback of an opera video, click the "Select/Enter" button in the Smart Hub section of your Samsung remote control to open the main player menu. Navigate to SUBTITLES, click Select/Enter to reveal available options and make your selection.

Can I rent individual operas to watch with the Samsung app?

No, at this time access is limited to active Met Opera on Demand subscribers. While you can purchase one-time rentals for the Met Opera on Demand website, these purchases cannot be accessed in the Samsung app.

Is the Samsung app available outside the US?

Yes, the Met Opera on Demand Samsung app is currently available in every country supported by Samsung.

Are there any geographic restrictions for the operas in the Samsung app?

There are a small number of specific performances that are available on the Met Opera on Demand website but not through the Samsung app (or any of the other apps.) Please refer to our list of Limited Availability titles for more information.

I am having problems playing Met Opera on Demand videos on my Samsung. What can I do to fix this?

Most problems or issues with playback quality are tied to the quality of your internet connection at the time of viewing. For best results, a minimum download speed of 5mbps is recommended (especially for viewing HD videos.) If your Samsung is using a WiFi (wireless) connection, the Samsung TV itself should be as close as possible to your wireless router. If you are having continued problems using a wireless connection, try a hard-wired connection by plugging the ethernet cable directly into your TV. Keep in mind that the strength and reliability of your internet connection may vary, and that you may want to contact your internet service provider if you have frequent problems with video playback, network connectivity, and/or download speeds.

How do I log out of the Samsung app?

Users can choose to Log Out on the Information screen, which is accessible from the top navigation menu available on most of the screens within the app.

What if I have other questions about the Samsung app?

Please refer to other sections of this Met Opera on Demand FAQs for questions about subscribing to the service, cancelling your subscription, accessing features like Favorites and Continue Watching, enjoying your Met Opera on Demand access on other supported devices and platforms, and more.

 

 

Customer Support

 

How do I contact Met Opera on Demand customer support?

Please call our customer service center at (212) 362-6000 or send an email to ondemand@metopera.org.  Please know that support for Met Opera on Demand is limited to the hours of operation of the Met's Customer Support Center.  Regular hours during the opera season are: Monday through Saturday, 10 am to 6 pm and Sunday, 12 pm to 6 pm.

What information should I include with a customer support / technical assistance inquiry?

Please provide as much detail as you can when contacting customer support, including a complete description of the issue(s) you are having with Met Opera on Demand, the date and time you experienced the issue(s), and whether your issue(s) is specific to one Met Opera on Demand title. It will also help us troubleshoot your problem to include specific information about your computer setup, including: Operating System and Version/Service Pack; Browser and Version; Type of Internet Connection and Connection Speed; System RAM and Video RAM; Flash Version.