Tech Support Specialist

Department: Information Services & Technology
Available: Immediately

Position Summary

Provide additional support for computers, printers, customer service and Help Desk administrative work along with the Met Opera’s Help Desk personnel and other members of the Met’s Information Technology & Services department.

Primary Responsibilities

  • Assist in day-to-day support and maintenance of PCs, Macintosh software, printers, and peripherals
  • Answer and record Help Desk calls; create and update Help Desk ticket status
  • Address client needs as required and follow-up on new and existing client issues
  • Provide appropriate feedback to Department Manager to ensure that open client issues are addressed
  • Maintain records of hardware and software inventory as directed
  • Assist Department Manager with departmental administrative work including filing of client/vendor/consultant paperwork
  • Perform related duties as assigned or requested

Qualifications and Skill Requirements

  • Bachelor’s degree in Computer Science, related degree , or Accredited Technical Certificate programs
  • Minimum of two years support experience with Windows OS, MS Office Suite, Help Desk services
  • Strong interpersonal and communication skills
  • Experience with organized support of PC hardware and peripherals
  • Familiarity with the arts or cultural organizations a plus
  • Ability to work well with all personality types
  • Some light lifting of computers and printers
  • Availability to work on weekends as needed

 

To Apply:

Please e-mail your cover letter and resume to resumes@metopera.org, including “Tech Support Specialist” in the subject line of your e-mail.  

 

E-Mail (Preferred): resumes@metopera.org