Sales Associate

Department: Merchandising
Available: Now

Position Summary

The Sales Associate at The Met Opera Shop provides excellent customer service by engaging customers directly helping to create a welcoming environment in which opera fans of all varieties (and those not yet opera fans!) feel comfortable and encouraged to come to The Met Opera Shop with any and all of their opera questions and needs.


Primary Responsibilities

  • Ability to sell across a variety of product categories 
  • Understand and execute on up-selling and cross-selling
  • Ability to cultivate high-end customers and patrons, creating sales and membership opportunities
  • Provide excellent, engaging and thoughtful customer service
  • Maintain a thorough knowledge of Met Shop products and promotions
  • Stay informed of merchandise campaigns, promotions and store activities
  • Actively work to maintain visual displays including accurate signs, price tags, and collections
  • Restock and replenish the selling floor
  • Keep the selling area, registers and stock area clean and well maintained
  • Ring on the register, report and handle all required transactions, issue receipts and pack merchandise in the proper manner
  • Stay current with Met Opera productions
  • Adhere to all policies and programs contained in the Employee Handbook
  • Stay informed of store standards, practices and routines and work accordingly
  • Answer phones courteously and promptly
  • As assigned, assist in the training of new sales associates
  • Perform other retail associate duties as dictated by business needs
  • Assisting with product or purchasing related administrative tasks on an as-needed basis in the merchandising office
  • Data entry on an as-needed basis
  • Receiving merchandise
  • Preparing orders for shipment
  • Performing cycle counts
  • Other activities needed to operate the store and web business


Qualifications and Skill Requirements

  • Excellent selling skills
  • Strong math skills – with a knowledge of retail math desired
  • A love of the opera and a strong knowledge of opera composers, performers, works and recordings
  • Friendly, outgoing, professional personality
  • Prior experience in retail (music, luxury preferred)
  • Excellent customer service skills
  • Excellent communication skills
  • Excellent written skills
  • Selling floor work environment.
  • Ability to work flexible hours


To Apply:

Please send resume with cover note with "Sales Associate" in the subject line to:

E-Mail (Preferred): resumes@metopera.org