FAQ

Tickets & Subscriptions

How do I buy tickets?

Information on subscriptions may be found here.

Tickets to individual performances may be requested by one of the following methods:

Web site — via our Calendar.
For the best web experience, the Met recommends the following web browsers:

Microsoft Internet Explorer 9+
Apple's Safari 6+
Google Chrome 21+
Mozilla Firefox 15+

By Mail — Met Ticket Service, Metropolitan Opera, Lincoln Center, New York, New York 10023, U.S.A.

By Phone — Call 212-362-6000: Monday through Saturday 10 am to 6 pm ET & Sunday noon to 6 pm ET

By Fax — 212-870-7695

At the Box Office — Listed below

Group Sales — For 10 or more tickets to a performance, call 212-501-3410 Monday through Friday 10 am to 8 pm ET, or fax your order to 212-721-4357

Order FAQ?

Tickets

You may call 212-362-6000 for your order status and Box Office hours.

Holding your tickets at the Box Office?
We recommend arriving at least one hour prior to curtain time. Please bring your order number and photo identification or the credit card used for payment.

 Opera

Single Tickets
We regret that there are no refunds or cancellations. Tickets can be exchanged until 24 hours before the performance for a $10 fee per ticket. The exchange fee is waived for Subscribers and Patrons. Casts and repertory are subject to change without notice. If you are unable to use your tickets, you may donate them to the Metropolitan Opera for resale until curtain time by calling Met Ticket Service at 212-362-6000.

Single Tickets Requested By Mail
We will make every attempt to fulfill your order with your first choice. Credit cards will not be charged until seats are assigned; however, your credit card will be charged for the donation portion of your order. We will notify you if we are unable to fulfill your order at the price(s) and location(s) requested.

Your tickets will be mailed once your order is processed. If you requested that we hold your tickets at the Box Office, you will be notified when they will be available for pick-up. If you have ordered a Full Series Subscription, or a Special Event performance including that the includes a Gala dinner, your tickets will be mailed separately.

You may call 212-362-6000 for your order status and Box Office hours.

Print Your Own Tickets
Because your order includes Print Your Own Tickets, you will receive a separate, second email with a PDF attachment containing your ticket(s) within 24 hours. Please add Tickets@metopera.org and PrintTickets@metopera.org as a safe sender in your address book. If you do not receive your PDF attachment containing your ticket(s) within 24 hours, contact Customer Care at 212-362-6000 or PrintTickets@metopera.org.

To view and print your tickets, you must have Adobe Reader version 7 or later. You can download the application for free.

Create Your Own Series
We will make every attempt to fulfill your order. Credit cards will not be charged until seats are assigned; however, your card has been charged for the donation portion of your order. We will notify you by mail if we are unable to fulfill your order at the price(s) and location(s) requested.

Your tickets will be mailed once your order is processed. If you requested that we hold your tickets at the Box Office, they will be available for pick-up in August. Please do not  attempt to pick up your tickets until your order has been processed.


2016-17 Subscriptions
 
We will make every attempt to fulfill your order with your first choice. Credit card payments are processed upon receipt of your order for the value of your first subscription choice and your donation. We will notify you if we are unable to fulfill your order at the price(s) and location(s) requested. 

Tickets will begin mailing in May. If you requested that we hold your tickets at the Box Office, you will be notified when they will be available for pick-up. If you do not receive your tickets 3 weeks prior to the first performance, please call us. If you have ordered single tickets, or a Special Event performance including a Gala dinner, your tickets will be mailed separately. 

You may call 212-362-6000 for your order status and Box Office hours. Please have the order number provided in your order confirmation. 

*Subscriber Exchange Privileges:
- Tickets can be exchanged until 24 hours before the performance without a fee 
- You may exchange your tickets for any performance during the season, with the exception of the Opening Night and New Year's Eve galas
- Tickets will be exchanged based on availability 

Payment Plan
If you’ve signed up for the payment plan, 50% will be charged at the time you place your order and the remaining 50% will be charged on April 8, 2016. Please know the payment plan does not apply to contributions.

American Ballet Theatre

New Series Subscribers
We will make every attempt to fulfill your order with your first choice. Credit cards will not be charged until seats are assigned; however, your card will be charged for the donation portion of your order. We will notify you if we are unable to fulfill your order at the price(s) and location(s) requested.

If you have chosen to have your tickets held at the box office, you will be notified when they are available for pick up.

Renewing Subscribers and Renewing Subscribers with Change Requests
If you requested the same seats and series from last year, please note that we have processed your payment and have renewed your subscription(s). If you requested any changes, please note that we have processed your payment and will make every possible effort to accommodate your request.

Pre-sale: Single Tickets
We will make every attempt to fulfill your order with your first choice. Credit cards will not be charged until seats are assigned; however, your card will be charged for the donation portion of your order. We will notify you if we are unable to fulfill your order at the price(s) and location(s) requested.

Support the Met

Membership & Patron Program
Your generosity helps us continue to bring magnificent opera to the Met stage to present the extraordinary artistic presentations opera lovers like you have come to expect!

Guild
Thank you for supporting the Met!  Your Guild Membership welcome package will arrive within 2-3 weeks. We hope you take advantage of all your exciting Member benefits! We notify Members of member priority ticketing weeks and other special benefits via email. If you have any questions, e-mail us at guild@metopera.org or call 212-362-0068 for assistance.

Young Associates
Thank you for supporting the Met! Please expect to receive your official thank you letter and receipt in the next 2 weeks. If you are a new Young Associate, your privilege packet and membership card will arrive within 2-3 weeks. We hope you take advantage of all your exciting member benefits! Please be aware that we use e-mail for Young Associates event invitations throughout the year. If you have any questions, e-mail us at ya@metopera.org or call 212-870-4587 for assistance.

Patron Membership
Thank you for supporting the Met!  Please expect to receive your official thank you letter and receipt in the next 2 weeks.  If you are a new Patron, your Patron privilege packet and membership card will arrive within 2-3 weeks.  We notify Patrons of priority ticketing dates and other special benefits via email.  We hope you take advantage of all your exclusive Patron benefits!  If you have any questions, e-mail us at patronprogram@metopera.org or call 212-870-4502 for assistance.

Major Gift
Your Major Gift membership entitles you to many exciting benefits! If you have any questions, please call 212-501-3422 for assistance.

Contribution to the Metropolitan Opera
Your gift helps the Met bring unforgettable performances to opera-lovers everywhere through our radio broadcasts, Live in HD transmissions and other outreach efforts. Your generosity does make a difference! Please expect to receive your official thank you letter and receipt in the next 2-3 weeks. If you have any questions, e-mail us at metropolitanopera@metopera.org or call 212-362-6000 for assistance.  

Met Broadcasts
Your gift helps preserve the Met's live Saturday broadcasts so we can continue bringing unforgettable performances to opera-lovers everywhere through our broadcasts. Your generosity does make a difference! If you have any questions, e-mail us at campaign@metopera.org or call 212-870-4505 for assistance. 

Memorial & Honorary Gifts
Thank you for your generous gift. If you have any questions, email us at EncoreSociety@metopera.org or call 212-870-7388 for assistance.

HD Live in Schools
Your gift helps the Met reach many more students with our HD Live in Schools program.

Gift Memberships
Thank you for giving the gift of the Metropolitan Opera. Your recipient will receive their Guild Membership welcome package within 2-3 weeks.  We hope your gift recipient takes advantage of all the exciting Member benefits! We also notify Members of upcoming benefits via email so be sure to tell them to update their email preferences. 

 Met Opera on Demand

Subscriptions

7 Day Trial 
After seven (7) days your free trial will automatically convert to a monthly subscription, unless you cancel your trial by the expiration date listed in your confirmation. Log in and visit the "Your Account" section of Met Opera on Demand to cancel your trial. Upon expiration of the designated trial period, a $14.99 monthly subscription charge will appear on your credit card statement for this service.  This will guarantee that your enjoyment of Met Opera on Demand will continue without interruption.

Monthly
To guarantee your enjoyment of Met Opera on Demand will continue without interruption, your credit card will be charged $14.99 per month. For additional savings, upgrade to our Annual plan at any time for $149.99. This upgrade equals two free months of Met Opera on Demand each year! To upgrade your subscription, edit your payment method, or cancel, log in and visit the "Your Account" section of Met Opera on Demand . If you cancel prior to the end of your subscription period, please remember there are no refunds.

6 Month - Member Exclusive
At the end of six (6) months, your subscription will automatically convert to a monthly subscription and your credit card will be charged $14.99 per month. To upgrade your subscription, edit your payment method, or cancel, visit the "Your Account" section of Met Opera on Demand . If you cancel prior to the end of your subscription period, please remember there are no refunds.

Annual
At the end of one (1) year, your subscription will automatically renew. To upgrade your subscription, edit your payment method, or cancel, log in and visit the "Your Account" section of Met Opera on Demand . If you cancel prior to the end of your subscription period, please remember there are no refunds.

Rentals
Once you press play, you have 6 hours to enjoy your rental. If not activated, your rental will expire in 30 days from date of purchase.

Enjoy unlimited access to all of the performances available on Met Opera on Demand - including our high-definition videos for as little as $14.99 a month. New titles are available every month and only subscribers enjoy unlimited access to this ever-growing catalog of the world's best opera - on a computer or iPad.

Still have questions or comments?
Contact us at ondemand@metopera.org or 212-362-6000.

Gift Cards

Met Gift Cards can be used for performance tickets, Met membership, contributions, subscriptions to Met Opera on Demand, merchandise in the Met Opera Shop or metoperashop.org, and dining at the Grand Tier restaurant.

Mail
Gift cards by mail are delivered within 7-10 business days. If you/your recipient has not received their gift card, please contact us at metropolitanopera@metopera.org or 212-362-6000.

Email
E-Gift cards are delivered within 24 hours. If your recipient has not received their e-gift card, please contact us at metropolitanopera@metopera.org or 212-362-6000.

What are the box office hours?

Hours:

Monday through Saturday, 10 am - 8 pm
Sunday, Noon - 6 pm

Location:

North end of the front lobby

Return/Refund Policy

We regret that there are no refunds or cancellations. Tickets can be exchanged until 24 hours before the performance for a $10 fee per ticket. The exchange fee is waived for Subscribers and Patrons. Casts and repertory are subject to change without notice.

Ticket Donations

If you are unable to use your tickets, you may donate them to the Metropolitan Opera for resale until curtain time by calling Met Ticket Service at 212-362-6000, or by mailing tickets to:

Metropolitan Opera
P.O. Box 1704
New York, NY 10023

Ticket donations must be received prior to the performance. Once your donated tickets are received by the Met, a tax receipt will be mailed to you approximately four weeks after the performance. If you choose to donate your ticket in person at the Box Office, a tax receipt will be issued at that time.

Are there any discount tickets?

Standing Room Tickets

Standing Room Tickets go on sale at 10 am on the day of the performance. For more information please call 212-362-6000.

$25-$30 Orchestra Standing Room Tickets

Monday – Saturday evenings: May be purchased at the box office, by phone and online
Saturday Matinees: May be purchased at the box office or by phone

$20 Family Circle Standing Room Tickets

Monday – Friday: May be purchased when Family Circle seating is sold out, at the box office, by phone and online
Saturday Matinees: May be purchased at the box office or by phone
Saturday Evenings: May be purchased at the box office, by phone and online

Standing Room Tickets for Gala Events

Standing room tickets for gala events are available on the Orchestra levels for $40 (Otello), $30 (Manon Lescaut and Roberto Devereux) and $25 (Les Pêcheurs de Perles), and on the Family Circle for $28 (Otello) and $20 (Manon Lescaut and Roberto Devereux).

Student Discount Tickets

The Met Opera Students program offers full-time undergraduate and graduate students the opportunity to purchase student tickets to select performances at a special student rate. Met Opera Student tickets are available online, by phone and at the Box Office. Register for Met Opera Students by completing the online form and submitting a copy of your valid, full-time student ID. Met Opera Students must be enrolled in a full-time undergraduate or graduate degree program in order to be validated for the program. Once registered, you'll be the first to know about other student discounts and special offers.

Student tickets are also available for purchase at the Metropolitan Opera Box Office beginning at 10 am on the day of the performance pending availability. A valid, full-time undergraduate or graduate student ID must be presented at the time of purchase.

Prices are only $35 + $2.50 facility fee for all performances. Student performances change frequently and purchases are subject to ticket availability. Limit of two tickets per performance.

Corporate Discount Tickets

Discounts are available for employees of our Corporate Discount program. Please check with your company to see if it participates or contact the Met at 212-362-6000.

Are there any discount tickets?

Standing Room Tickets

Standing Room Tickets go on sale at 10 am on the day of the performance. For more information please call 212-362-6000.

$25-$30 Orchestra Standing Room Tickets

Monday – Saturday evenings: May be purchased at the box office, by phone and online
Saturday Matinees: May be purchased at the box office or by phone

$20 Family Circle Standing Room Tickets

Monday – Friday: May be purchased when Family Circle seating is sold out, at the box office, by phone and online
Saturday Matinees: May be purchased at the box office or by phone
Saturday Evenings: May be purchased at the box office, by phone and online

Standing Room Tickets for Gala Events

Standing room tickets for gala events are available on the Orchestra levels for $40 (Otello), $30 (Manon Lescaut and Roberto Devereux) and $25 (Les Pêcheurs de Perles), and on the Family Circle for $28 (Otello) and $20 (Manon Lescaut and Roberto Devereux).

Student Discount Tickets

The Met Opera Students program offers full-time undergraduate and graduate students the opportunity to purchase student tickets to select performances at a special student rate. Met Opera Student tickets are available online, by phone and at the Box Office. Register for Met Opera Students by completing the online form and submitting a copy of your valid, full-time student ID. Met Opera Students must be enrolled in a full-time undergraduate or graduate degree program in order to be validated for the program. Once registered, you'll be the first to know about other student discounts and special offers.

Student tickets are also available for purchase at the Metropolitan Opera Box Office beginning at 10 am on the day of the performance pending availability. A valid, full-time undergraduate or graduate student ID must be presented at the time of purchase.

Prices are only $35 + $2.50 facility fee for all performances. Student performances change frequently and purchases are subject to ticket availability. Limit of two tickets per performance.

Corporate Discount Tickets

Discounts are available for employees of our Corporate Discount program. Please check with your company to see if it participates or contact the Met at 212-362-6000.

How does “Print Your Own Tickets” work?

When you select this as your delivery method, you will receive two emails. One email that includes your confirmation and a second email that includes a PDF of the tickets. We recommend that you save the tickets to your computer.

NOTE: In order to open the attachment containing your tickets, Adobe Acrobat Reader 7.0 or higher is needed. Adobe can be downloaded for free at http://www.adobe.com/reader.

Learn More

What is your refund, cancellation and cast change policy?

We regret that there are no refunds or cancellations. Tickets can be exchanged until 24 hours before the performance for a $10 fee per ticket. The exchange fee is waived for Subscribers and Patrons. Casts and repertory are subject to change without notice. If you are unable to use your tickets, you may donate them to the Metropolitan Opera for resale until curtain time by calling Met Ticket Service at 212-362-6000, or by mailing tickets to:

Metropolitan Opera
P.O. Box 1704
New York, NY 10023

Ticket donations must be received prior to the performance. Once your donated tickets are received by the Met, a tax receipt will be mailed to you approximately four weeks after the performance date. If you choose to donate your ticket in person at the Box Office, a tax receipt will be issued at that time.

When will I receive my tickets via email?

You will receive a separate, second email with a PDF attachment containing your ticket(s) within an hour. Please add Tickets@metopera.org and PrintTickets@metopera.org as safe senders in your address book. If you do not receive the email containing your tickets within 24 hours, please contact Customer Care at 212-362-6000 or email us at PrintTickets@metopera.org.

Important: Mac users please read! 
Your ticket should look like the image below. Please enlarge for details.

PAH_small.jpg

What are the benefits of using Print Your Own Ticket?

• No more worrying about misplaced tickets.
• Avoid waiting in lines or for the mail.
• They can be printed at your convenience. Information on subscriptions may be found here.

Do I need any special hardware or software to use Print Your Own Ticket?

• Any inkjet or laser printer set to the highest resolution is capable of printing your tickets.
• Tickets should be printed in full size on 8.5” x 11” plain white paper.
• Tickets can be printed in color or black ink.
• Adobe Acrobat Reader 7.0 or higher. Adobe can be downloaded for free at http://www.adobe.com/reader.

How do I print my tickets on my computer?

• Tickets are e-mailed as an attached PDF file.
• Save the attachment on your computer.
• Print them at your convenience.
• Each ticket will print on a separate page.

What is Dynamic Pricing?

Prices for all performances are subject to change (increase and decrease) based on sales. The prices on the website are adjusted in real time and reflect the most current price for each performance. 

Q: Are Subscription tickets subject to dynamic pricing? 
A: Tickets purchased as part of a full subscription are not subject to dynamic pricing. Your prices are locked in for the entire season at the time of purchase. Additional single tickets purchased after your subscription package are subject to dynamic pricing. 

Q: How do you decide when to raise or lower prices? 
A: Sales are analyzed on a per-performance and per-section basis and prices are adjusted based on changes in sales.  
Q: What happens if prices lower after I buy my tickets? 
A: As with all of our tickets, all sales are final. 

Q: How do I know what the price is for an individual performance? 
A: Ticket prices on metopera.org are updated in real time and reflect the current price for each performance. You can also call 212-362-6000 or visit the Met Box Office for up-to-date pricing information.

 

For Your Visit

How do I get to the Met?

The Met is located on the Upper West Side of Manhattan in New York City, between West 62nd and 65th Streets and Columbus and Amsterdam Avenues.  View detailed location information, including a map.

Where do I park?

The Lincoln Center "park and lock" parking garage is located underneath Lincoln Center and it is open to the public 24 hours a day.  The entrances are on West 65th Street (between Columbus and Amsterdam Avenues) and West 62nd Street (between Columbus and Amsterdam Avenues).  Click here to make parking reservations within three weeks of a performance date, or call Centercharge at 212-721-6500.

What access and parking is available for visitors with disabilities?

You may purchase tickets for wheelchair, removable armrest and companion seat locations at the box office, by phone (212-362-6000), online or by mail. View the seat map for the date and time of the performance you would like to attend for available locations. If you have questions or need additional assistance,  please call 212-362-6000.

Wheelchair Location Seats
By selecting a wheelchair location seat, your seat will always be removed to accommodate your wheelchair.

Removable Armrest Seats
If requested, the armrest on the aisle may be removed to make it easier for disabled patrons to access their seat. The armrest will be replaced once seated.  Please note: You must notify an usher on the night of the performance for assistance with transfer into your seat.

Companion Seats
In order to purchase a companion seat, a wheelchair or removable armrest seat must also be included in your order.

Accessibility 
The wheelchair access entrance is on the Concourse level (Founders Hall). There is a wheelchair accessible telephone and ladies' rest room in Founders Hall. There are also accessible gentlemen’s and ladies’ rest rooms on the Parterre, Grand Tier, and Dress Circle levels.  For information on parking in the “yellow” wheelchair accessible section reserved through Lincoln Center parking, please call 212-721-6500. The entrance for this section is on Amsterdam Avenue and 63rd Street or Amsterdam Avenue and 64th Street,

Hearing Loss

Wireless headsets, which work with the FM assistive listening system to amplify sound, are available at the coat check station on the South Concourse Level before performances. A photo ID is required as a security deposit. These headsets are provided as a free service for our audience members and no ticket refunds will be made for any malfunctions of this service.

Visual Impairment
Large print programs and Braille synopses of many operas are available free of charge. Please contact an usher for assistance.  A limited number of Family Circle score desk seats with no view of the stage are available. For information, please contact the Metropolitan Opera Guild Education Department at 212-769-7028.  Guide Dogs are always allowed in the Met. Please call 212-799-3100 ext. 2204 after 4 pm Monday through Friday and on Saturdays beginning at 10 am if you require assistance to your seat.

Can I rent binoculars or assisted-listening systems?

Binoculars are available for rental at the coat check station on the South Concourse level and the cost is $5.00 plus a photo ID must be left as security deposit. Wireless headsets, which work with the FM assistive listening system to amplify sound, are available at the coat check station on the South Concourse Level before performances. There is no rental fee, however, a photo ID must be left as a security deposit.

Are there seat cushions available?

Seat cushions are available at the coat check station on the South Concourse level. There is no rental fee, however, a photo ID must be left as security deposit.

Learn More

Do you have foreign language assistance?

Call 212-362-6000 and tell our representative that you would like to speak with a translator. Assistance is available in more than 140 languages, including Cantonese, French, German, Italian, Japanese, Korean, Mandarin, Portuguese, Russian and Spanish. There is no additional charge for this service. Monday to Saturday 10 am - 8 pm and Sunday noon to 6 pm ET (summer hours: Monday to Friday 10 am - 6 pm).

Is the opera translated?

Yes, all operas are translated via Met Titles. The Met Titles are seen on individual screens on the seat backs, on stanchions and at all Standing Room locations except the Grand Tier. Met Titles are a custom designed system for simultaneous translation created by the Metropolitan Opera and they are available for all opera performances.  Met Titles are provided as a free service for our audience members and no ticket refunds will be made for any malfunctions of this service. View detailed information about Met Titles.

What is the dress code?

While there is no dress code at the Met, we recommend comfortable clothing appropriate for a professional setting. Attendees tend to dress more formally for Galas or openings of new productions, but this is optional.

Are children allowed?

Yes; however, all attendees, including children, must be ticketed for the performance. If you choose to bring a child and he/she creates a disturbance or interferes with anyone's enjoyment of the performance, you and the child will kindly be asked to watch the remainder of the performance in List Hall.

What if there is inclement weather?

Metropolitan Opera performances are rarely cancelled, but in the event of inclement weather or other problems that prohibit travel you may call 212-362-6000 for more information.

What if I'm late to the performance?

Latecomers will not be admitted to the auditorium until intermission or on rare occasions when the Conductor has designated an appropriate interval for seating. Warning chimes are sounded pre-performance and intermission at 8 minutes and 4 minutes prior to curtain. Audience members who leave the auditorium during a performance will not be readmitted until intermission or at an appropriate interval, if one has been designated by the Conductor.  There are areas off the North and South sides of the Orchestra level and in List Hall where latecomers may watch the performance on color screens until an appropriate time of entry.

Where can I eat?

Set within one of the most spectacular cultural destinations in the world, The Grand Tier Restaurant is a shrine to elegance and artistry. Enjoy contemporary cuisine by Executive Chef Richard Diamonte, pre-curtain or during intermission, served in an atmosphere highlighted by spectacular chandeliers and original masterpieces by Marc Chagall. An evening at the Grand Tier is truly an experience to treasure forever. 

The Grand Tier Restaurant at the Metropolitan Opera is now open two hours prior to curtain to all Lincoln Center ticket-holders for pre-curtain and intermission dining. For reservations please call 212-799-3400, book online or visit The Grand Tier Restaurant.  

The Revlon Bar offers light snacks and a full-service bar. It is also open two hours prior to curtain for pre-curtain and intermission dining. 

The Belmont Room is available for pre-performance dining and intermission cocktail service for Guild Members at the Donor Level (or higher) and Met Patrons. Pre-curtain and intermission bars are located in Founders Hall and on the Orchestra, Parterre (Parterre Box ticket holders only), Grand Tier and Family Circle levels. Snacks are available. A pre-curtain and intermission bar is available in the Board Room for the members of the Metropolitan Opera Patron Program.

View detailed dining and refreshment information.

What can I bring?

Although you may bring a coat and other personal items such as handbags or umbrellas, please do not bring bags, parcels or luggage to the Metropolitan Opera House. Please note that food and beverages are not permitted in the auditorium. Due to increased security measures, the Opera House will open 45 minutes prior to scheduled curtain times during the opera season, and 30 minutes prior to scheduled curtain times during the ballet season. Please come at your earliest convenience to avoid delays.

Is there a Coat Check?

There is a coat check station located on the South Concourse level. The cost is $3.00 per checked item. There is a private complimentary coat check for members of the Metropolitan Opera Patron Program located in the lobby of List Hall. Dinner hour checking is available on the north side of the Grand Tier starting 2 hours prior to curtain; coats are moved from the Grand Tier to the Concourse Level at 30 minutes prior to curtain. An usher is available on the Parterre level during the dinner hour for those seated in the Parterre boxes who would like to leave their coats in their boxes.

What if I lose or find something?

Found items may be turned in to an usher.  For lost items, inquiries should be made at the Chief Usher’s Office on the day of the event.  Thereafter, please contact the Security Office at 212-799-3100, extension 2499. Hours are Monday - Friday, 2 pm - 4 pm, ET. We will return voice mail messages and inquiries the following business day.

May I smoke there?

In compliance with New York City Department of Health Regulations, smoking is prohibited in all areas of the theater as well as on the Lincoln Center Plaza and in the parking garage.

May I use my cell phone?

Patrons with cellular telephones, alarm watches and/or electronic paging systems must turn them off prior to the start of the performance. They may only be used before a performance and during intermission. Please be courteous when checking your phone.

May I take photos or record anything?

While patrons are permitted to take photos prior to a performance or during an intermission, the photographing or sound recording of any performance without the written permission of The Metropolitan Opera is prohibited as is the use of mobile phones and any other electronic devices during the performance. Offenders may be ejected and liable for damages and other lawful remedies.  Lights inside the auditorium are also prohibited. Ticket holders using pen flashlights will be asked to discontinue the practice.

Can I buy souvenirs?

The Met Opera Shop, located in the north lobby adjacent to the box office, offers a wide selection of CDs, DVDs, books, and a lineup of special items inspired by and tied to Met productions and the company's history. We look forward to welcoming you to an exciting retail destination for the best in music, design, and the opera lifestyle. The store can be reached at 212-580-4090. Or shop online at The Met Opera Shop.  Opening hours:  Monday - Saturday 10 am-10 pm (end of evening performance's second intermission) Sunday noon-6pm

Can I buy a gift card?

Gift Cards can be purchased by phone by calling 212-362-6000, at the Met box office, in the Met Opera Shop or online. You can also purchase an E-Gift Card on the Met website.

Where are the telephones and restrooms?

Public telephones are available on all levels except the Parterre. Lounges and rest rooms are available on all seating levels. Additional ladies’ rest rooms are available on the Family Circle and Founders Hall levels.

What are the security procedures at the Met?

We have taken many steps to ensure a safe environment for our valued patrons and employees. These procedures have been put in place after consultation with law enforcement agencies as well as security professionals. These initiatives are not necessarily visible to patrons.  Please do not bring bags, parcels or luggage to the Metropolitan Opera House.  Due to increased security measures, the Opera House will open 45 minutes prior to scheduled curtain times during the opera season, and 30 minutes prior to scheduled curtain times during the ballet season.

What if there is an emergency?

A doctor is in attendance during all performances. In the case of a medical emergency, please notify an usher immediately.  The exits indicated by a red light and the sign nearest the seat you occupy are the shortest routes to the street. In the event of an emergency, please walk — do not run — to the nearest exit.

The Metropolitan Opera Club

The Metropolitan Opera Club is a private club located on the Dress Circle level of the Metropolitan Opera House. Membership is through club nomination only.

What if I have more questions?

Please call us at 212-362-6000 or contact us online.

 

The Met: Live in HD

How do I purchase tickets?

Please visit our website. Follow the instructions and you will be directed to a website where you can buy your tickets. Tickets are also on sale at participating theater box offices.

How do I request a 2016-17 Live in HD Program Guide?

For complete information on the Live in HD season, you may also request a free copy of the 2016–17 Live in HD and Radio Program Guide, which includes synopses, casting, and special features.

How do I take advantage of ticket priority?

As soon as you sign up for membership at the $150 level or above, you will be able to purchase Live in HD tickets online in the U.S. and Canada, during the Met Member priority ticketing period. Click here to become a Met member or upgrade your membership today. You may also call 1-800-MET-OPERA or 212-362-6000.

How can I find a participating theater?

Please visit our theater finder page.

Learn More

 

Met Opera on Demand

What is Met Opera on Demand?

Met Opera on Demand is the online streaming service that allows users to watch and listen to 550 Met performances over the internet.

This online streaming catalog includes HD videos (from the Met’s award-winning Live in HD series of worldwide cinema transmissions), classic telecasts (standard-definition videos that were originally broadcast live on television from 1977-2003), and radio broadcast (audio-only) performances dating back to 1935 (from the Met’s long-running series of Saturday matinee radio broadcasts as well as more recent satellite radio broadcasts.)

Subscribers to Met Opera on Demand enjoy unlimited access, anywhere in the world, to everything available through the service. Met Opera on Demand is now available and accessible on many of the most popular device and platforms, including: computers (desktop or laptop, directly through the Met website), tablets (iPad and Android), mobile phones (iPhone and Android), and Apple TV (using AirPlay in the free Met Opera on Demand iPad app.)

New users are invited to enjoy a 7-day Free Trial to explore everything available on Met Opera on Demand.

How does the Free Trial work?

New users can explore everything available on Met Opera on Demand with a free, introductory 7-day trial. To begin, simply click “Start Your Free Trial”, log in to the Met website (or Register if you do not yet have an account), and provide a credit card to activate your free trial. Your credit card will not be charged at this time. If you do not cancel your trial before the end of 7 days, it will automatically convert to a Monthly subscription and the Met will charge your credit card $14.99/month until you choose to cancel. You may cancel the Free Trial or subscription at any time on the Met website, but please note that no refunds will be given.

Is Met Opera on Demand available and accessible outside the US?

Yes, Met Opera on Demand is available worldwide. Please note, however, that a small number of specific performances are only available through the Met Opera on Demand website in certain countries. Please refer to the list of Limited Availability Titles for more information.

Are subtitles available?

Yes. All Met Opera on Demand videos offer English subtitles and most HD videos also offer subtitles in French, German, Italian, Portuguese, Russian, Spanish, and/or Swedish. Users can select available subtitles (or choose to turn them off) via a Subtitles menu available with the basic player controls on all Met Opera on Demand devices/platforms. Subtitles are not currently available for the audio-only (radio broadcast) performances available on Met Opera on Demand.

How do I cancel my subscription?

You may cancel your subscription at any time by visiting the Manage Subscription page. You must be logged in to see the Manage Subscription link in the drop-down menu that appears with your username on top of the Met Opera on Demand homepage. All cancellations (including the Free 7-day Trial) can only be processed online on the Manage Subscription page. Please do not contact customer support for cancellation requests. Please note, all payments are final and no refunds will be given.

Learn More

Please visit the complete list of Met Opera on Demand FAQs for more information.

 

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